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Teamlead Customer Success
il y a 4 semaines
As an experienced Teamlead Customer Success (M/F/x), you are responsible for leading and developing our Customer Success Team of 8 great colleagues. Likewise, you position Visable and our Digital Platforms, wlw & EP, in the best way possible with our B2B customers to deliver enablement & engagement in using our products.
Construisez l'avenir du B2B avec nous
- Team Leadership and Development: Lead your team to success and provide expert support for daily customer contact issues. Be accountable for the achievement of goals and continuous skill enhancement of team members, focusing on communication and product knowledge during the onboarding phase
- Stakeholder Management: Cooperate with different stakeholders within the organization and identify potential improvements and harmonizations
- Reporting & Analysis: Develop KPI-based reports and monitor our service level agreement
- Networking: Maintain an overview of current events in the company, including activities of direct stakeholders, product management, and operations
- Customer Centricity: Help build a global professional services organization to support customers from onboarding and education during the Customer Life Cycle (CLC)
- Development of Playbooks: Together with your team, develop playbooks as a central knowledge database for both products and processes
Ce que nous vous proposons
- The opportunity to shape the future of the online B2B business and build an European champion
- You can expect an established traditional company with the advantages of a dynamic start-up culture: flat hierarchies, relaxed, informal atmosphere and a great team spirit
- An agile and supportive environment where success is always a team effort
- Optimal work-life balance thanks to 30 days of holiday (+ Christmas Eve & New Year's Eve)
- Flexible home office options: Except for a few meetings per year, you decide whether you want to work remotely or in the office
- We promote your professional and personal skills with individual training opportunities (e.g. Visable Online-Academy & Trainings), regular feedback discussions and team-building measures
- Take advantage of our “Workation” offer and work where others spend their holiday
Voici comment nous surprendre
- You have at least 3-5 years of experience leading customer success managers, professional service units, or account management in a subscription software company
- Inspirational leadership style. You create a positive working environment that motivates your team to give their best and reach their full potential
- Can-Do Mentality: You're willing to actively participate in operational tasks to support the team, and work closely with the Head of Customer Success to develop strategic plans together
- You have experience using and creating CS Playbooks
- You can build excellent services and support delivery models that align with current customer segments and deliver customer value
- You are experienced in analyzing customer service metrics and using insights to drive improvements in customer satisfaction, service efficiency, and team performance
- Experience with CRM tools to manage customer interactions, track customer data, and provide personalized support
- Open personality coupled with excellent communication skills, persuasiveness, and determination
- You feel comfortable in a fast-growing and changing environment and want to help shape it
- You have a very good command of spoken and written English and French
We live and love diversity That's why we signed the „Diversity Charter“ to promote equal opportunities and diversity in all its components. By signing the Diversity Charter we guarantee that all qualified applicants are considered for employment without regard to age, ethnicity, religion, sexual orientation gender identity or physical abilities. A culture of respectful interaction is deeply rooted in our corporate values and therefore we want every employee to feel included, accepted and valued. With over 50 different nationalities and more than 20 spoken languages among Visable’s workforce, we can already be proud of being a culturally varied and truly international company.
You can find more information about Visable here.
