Client Service Officer

**Do you want your voice heard and your actions to count?**

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

**Overview of the Department/Section**

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia.. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

Global Corporate & Investment Banking (GCIB) is the division in charge of Coverage/Relationship Management of the bank’s major international clients and main financing products (Syndication, Project Finance, Leverage Finance, etc).

Client Lifecycle Management is situated within the Global Corporate and Investment Banking (GCIB) of MUFG Bank, Paris. This function acts as a centralized 1st line support team, providing support to all areas within GCIB (both from a client and transactions perspectives).

**Main Purpose of the Role**

This individual will be responsible for supporting the CLM function by effectively managing various adhoc / non-revenue generating tasks. This will include stakeholder management, and a drive to improve the service provided to the customer and the business.

The individual will also be responsible for supporting MUFG Bank clients (Existing and New business relationships) and the GCIB France platform (Coverage and Products) for the administrative and operational aspects of the client’s relationships.

**Key Responsibilities**

Client Support
- Supporting the onboarding of various products including Accounts, GCMS+, Loan, FX & Money Market
- Dedicated point of contact for end to end onboarding coordination: drive liaison with KYC, Legal, Credit and operational teams (Customer registration and onboarding, Global Client Exposure update, grouping entity, bank confirmation requests, )
- Manage client POA, IDs, signature mandates and registrations of original documents in the Banks vault

Business Support
- Review loan agreements, prepare administrative details, complete controls and checklists, participate to the bookings of transactions
- Liaison with Middle Office, Back Office (Paris & London) and Customer Team
- Arrange signature of various documents (Consent letters, Facility Agreements )

Other
- Support GCIB France on all relevant projects/initiatives, participate to the periodic Global Risk Assessment, as well as internal and external audits, where relevant
- Acting as CLM Expert, developing a good understanding of key systems and end to end process across Bank

**Work Experience**
- 2 to 5 years of experience in a bank or financial institution in a middle-office, back-office or client support function. Other relevant experiences will be considered

**Skills and Experience**

Functional / Technical Competencies
- Awareness of Markets Regulations / classifications (MIFID II, EMIR)
- Strong understanding of banking products and systems, such as syndicated loans, structured products, FX and deposit
- Proven track record of efficiency improvements and the ability to work on one’s own initiative
- Strong Excel & Word skills
- Working English and fluent French

Education / Qualifications
- Minimum Bac+4/5

Education / Qualifications
- Good communication skills
- Results driven, with a strong sense of accountability
- A proactive, motivated approach
- Excellent attention to detail a