Global Payment and Fraud Manager

GLOBAL PAYMENT AND FRAUD MANAGER Ready to bring passion into your career? A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms. Do you want to help write the next chapter of our story? We are looking for a Global Payment and Fraud Manager, based in Paris. The role: In order to keep accelerating our digital and direct-to-consumer transformation, we’re looking for our global payment and fraud manager, based in Paris. Direct to Consumer markets is one of the drivers of Clarins growth, in line with our Clarins Unlimited plan and ambitions. Within the DTC Controlling team, you will take ownership of the payment and fraud strategy for our Direct to Consumer Business. DtC business has been a huge growth driver for many years and has even more accelerated during the Covid-19 pandemic. This development comes with significant investments both financial and human, in many projects (Digital, IT etc). In this context, the mission of the Payment and Fraud Manager is to support the growth of this business by defining the payment strategy, collaborating with business teams (regional and local), determining the correct KPIs, creating dedicated reports and making key recommendations. What you’ll do: Objectives: - Optimize the portfolio of payment methods = number vs conversion - Speed up new payment methods time to market - Minimize fraud losses (% of charge backs / total sales) Act as a business partner to all ecommerce and retail stakeholders by providing accurate information, reports and analysis, recommendations and guidance. The Payments & Fraud manager should have experience optimising payments, managing relationships with payment service providers, anti-fraud providers, and developing a customer-driven strategy to drive product evolution, enhance customer experience and deliver growth and financial impact. Payment Solutions Management - Define the global strategy of payments for our DtC business - Assess relevance of each payment method and return on investments - Provide guidance, analysis and insights to drive informed decisions in order to reach their financial goals and ensure the long-term stability and profitability of the business. - Ensure a proper monitoring of the business by developing dashboards and KPIs and monitor them - Ensure a technical watch to offer differentiating solutions to our customers Fraud Prevention and Management - Monitor the fraud rate by setting-up dedicated reports and key indicators to ensure regular monitoring of performance by country/region and by channel. - Be a key player to evangelize the fraud management within clarins group - Collect, manage and challenge the fraud reporting - Animate community of local fraud managers - Improve performance by evaluating as well as putting into place processes to drive efficiencies - Define and implement internal validation processes for any new means of payment, new partner, new fraud rule, security rules, etc. Project Management Be the expert contributor in all projects involving payment and fraud topics. - Facilitate payment method implementation projects by bringing his/her expertise and coordination in each project - Payment partners (Adyen, Cybersource) and have a close look on the evolution of the market. Participate to QBR with key payment partners. - Admin and key user of payment partners platform (user access etc) - Build and maintain a mapping of payment and fraud key information - Ensure the follow up of the partners roadmap and key evolutions that could help Clarins business - Help to escalate global payment issue to partners - Follow the pricing of the partner & be able to challenge the price list of any new additionnal payment method - Assure full integration within REBOOT transformation project of Clarins back-office and other Clarins systems Work closely with: - global digital and retail teams; - countries and regions to implement new payment methods; - the DSI teams on PCI DSS compliance; - REBOOT project teams & skills center; - Internal audit to review and define processes. The role reports to the DtC Group Controlling Manager, a member of the Global Digital Steering Committee. In addition, the role has a functional report to the Cash and Risk Group Manager, a member of the Finance Executive Committee. You are: - Able to “embark” various profiles of teams - Experienced in change management - Experienced in project and transversal management - An excellent communicator and educator - Tenacious and asse