Change Manager Lead

Change Manager Lead

The Global Sales Support Team assists local Sales teams across the globe in over 30 local entities, as well as all global sales teams, with Sales-related topics, especially in the areas of learning and training, processes, tools, and sales steering. We are a team based in various locations across five countries.Reporting to the Head of Sales Excellence, the Change Manager will play a crucial role in ensuring the successful adoption and implementation of the target Sales organization, aiming to achieve the best performance of the global and local Sales teams. The Change Manager will oversee the identification, description, and design of best practices, as well as optimal processes that secure the highest efficiency of Sales colleagues and cooperation with all key stakeholders.In addition to a structured mindset and project management skills, the Change Manager will need strong communication skills and solid expertise in change management and the insurance industry.

**What you do** Key responsibilities will include, but are not limited to, the following:1. Manage organizational, process and solution changes:

- Lead the change to ensure the successful implementation and adoption of the target structure. Develop and execute comprehensive change management strategies to ensure Sales colleagues fully understand and embrace these new processes, tools and set-up.
- Define target processes and key performance indicators (KPIs) to effectively implement optimized ways of working between global / local and key functions within the organisation.
- Utilize strong interpersonal and communication skills to minimize friction and frustration that may arise during the transition to these new work practices.

2. Secure engagement and adoption of the community
- Identify key stakeholders and develop tailored engagement plans to address their needs and concerns.
- Conduct change impact analyses and readiness assessments of these new sales strategies and technology
- Collaborate with key and identified stakeholders to ensure change management activities are integrated into overall sales strategy and project plans.

3. Communication and Understanding by the Community
- Design and implement effective communication plans to inform stakeholders about upcoming changes, as well as the benefits and impacts of sales strategies and technology.
- Create clear, concise, and targeted messages tailored to different stakeholder groups.
- Develop communication materials and utilize various channels to ensure timely and effective dissemination of information.

4. Enablement and Training:

- Develop training programs and materials to support the adoption of new sales strategies and technology.
- Provide ongoing support and coaching to users to reinforce learning and address any issues.

6. Evaluation & Impact Analysis:

- Establish and track KPIs to measure the effectiveness of change management efforts.
- Collect and analyse feedback to identify areas for improvement.
- Prepare and present reports to senior management on change management progress and outcomes.
- Promote a culture of continuous improvement by incorporating lessons learned from each change phase into future sales initiatives.

**What you bring**
- Minimum of 5 years of experience in change management, with a focus on stakeholder engagement and adoption
- Bachelor's degree in Information Technology, Business Administration, Organizational Development, or related field.
- Proven track record in Change Management: certification (e.g., Prosci, APMG) is preferred.
- Strong expertise in communication skills, with the ability to effectively articulate key ideas
- Solid background in the insurance industry and sales
- Proven track record of managing successful change initiatives with a focus on user adoption
- Experience with large-scale technology rollouts and system implementations.
- Experience in building buy-in and commitment of senior leaders
- Strong analytical and problem-solving abilities.
- Ability to work effectively with diverse teams and stakeholders at all levels.
- Proficiency in project management, technology implementation, and Microsoft Office Suite.
- Strong leadership and motivational skills.
- Resilience and ability to work under pressure.
- Strong organizational and time management skills.

**What we offer** Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexib