Account Manager B2B

**About BlaBlaCar**
- BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year)
- We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

BlaBlaCar Daily is a team of 110 people developing a new carpool service, daily and short distance based, in France. Our app is already used by 3+ millions people in France and our ambition is to be the French leader in short-distance carpooling and create a real daily usage among millions of people and bring solutions to limit the number of people going to work by car just by themselves.

**Your mission**:

- The B2B team is composed of 5 people whose mission is to push French companies to develop BlaBlaCar Daily among their employees thanks to our company solutions.
- We already work with 100+ companies and entities of all sizes (incl. public entities: hospitals, universities, cities) and we plan to triple our base next year
- In collaboration with the BlaBlaCar Daily B2B team, the mission consists of supporting new B2B customers after the account has been signed.
- You will be in charge of customer relations with a growing portfolio of corporate customers, which you will manage independently.
- You will be in direct contact with the decision-makers at our clients' sites, and will be responsible for all post-sales relations, with the aim of obtaining the best possible results from employees and thus ensuring the long-term viability of the solution for our clients.

**Your responsibilities**:

- Organize and animate the onboarding of new clients: present our process, tools and parameter them according to the needs of the clients
- Be involved in communication actions at our clients, such as online presentations and on-site events
- Ensure satisfaction and retention by building long term trust relationships
- Monitor the results and advise our clients on any useful action for them, in line with their organization, and answer their questions and requests
- Contribute to the renewal of the contracts and upsell of new options to raise the turnover
- Report to the Business Manager on monthly results and share your learnings and ideas with the rest of the team

**Your qualifications**:

- At least one experience in account management, customer success or similar role
- You have excellent communication (written and oral), presentation skills and enjoy building relationships and sharing and learning from others
- Experience with CRM software (e.g. Hubspot) and excellent knowledge of the Google or Microsoft Suite
- You are very organized, results-driven, and are able to prioritize in a changing environmentYou are naturally positive, energetic & motivated
- Fluent in French (written and spoken) and full professional proficiency in English**What we have to offer**:

- An international environment with over 45+ nationalities
- ️ A hybrid, flexible workplace with family-friendly policies
- Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
- Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
- A product and a workplace with a strong commitment to sustainability
- Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions
- To know more, check out our 100 reasons to join BlaBlaCar

**Your future benefits**:

- We offer benefits that have a positive impact on you and our society, just like our product
- Hybrid policy: Paris based job.
- You can work from home a few days a week, but due to the highly collaborative nature of our business, this position requires you to come at least 2 days a week to the office. You can expect to travel from time to time in France
- Home office financial support for equipment
- Equity for all program
- Company events like theimpact day &coding nights
- Learning possibilities through trainings, mentoring, internal development programs, and events.
- Free carpooling and bus rides
- 1 month additional parental leave 100% paid
- 25 vacation days per year (min.)Of course we also cover the basics like transportation, healthcare, meal plan, etc.

**We are dedicated to flexibility, growth and well-being at work**:

- 1 additional month parental leave 100% paid
- Financial support for home office equipment
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Employee Stock Ownership plan
- Minimum 25 days holiday per year
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