Account Manager
il y a 1 semaine
**About Sonio**:
Each year, 140M children are born. Birth defects affect 1 in 33 births in developed countries, and in 50% of cases, they are not detected during prenatal examinations. Prenatal medicine is particularly complex, and the scans impose heavy responsibilities on healthcare professionals. They can also be a source of stress for future parents.
Resulting from 5 years of collaboration between world-renowned experts from Necker Hospital and Ecole Polytechnique, Sonio uses artificial intelligence to improve prenatal screening and diagnosis. Based on patented algorithms and a proprietary expert database, Sonio aims to become the reference tool to help practitioners improve screening, reduce diagnostic errors, and optimize pregnant women’s medical path.
Sonio's mission is to improve women's and children's health by promoting access and quality of care through technological innovation, medical expertise, and collective intelligence.
**About the role**
You will be the first account manager to join the team. You will both contribute to securing successful client relationships in Europe and build the successful foundations of customer success management at scale for Sonio.
Main missions:
- Contribute to sales process by building and leading implementation plan for the account
- Ensure successful go-live with client coordinating internal team to onboard key stakeholders and users, organize training session & ensure adoption from the start.
- Manage a portfolio of partners, nurture relationships and product adoption as first point of contact, independently organize quarterly business reviews, regular travel etc.
- Identify ways to upsell/cross-sell services and develop execution strategy (i.e. meetings, demos, etc.)
- Provide customers with continued support, triaging issues raised and delegating to the appropriate internal resource
**About the profile**
Sonio is a mission-driven company so interest in our mission is critical. Other requirements are:
- At least 1-4 years of experience a customer success/account management position
- You thrive in an un-processed environment and create a structure for yourself, you have an appetite for going fast and working simultaneously on different topics
- You’re a user-centric strategic thinker at ease with analytics
- You have strong business acumen, the ability to understand and articulate high-level technical /clinical concepts and convey them into business-relevant context
- Ideally, you have a good understanding of hospital/clinic environments
- You're fluent in both English & French
- You’re a team player, you’re able to lead a transversal team to ensure successful projects
**Location**: Paris
**Salary**: The package is flexible depending on seniority, we can share our internal if needed.
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