Customer Success Specialist

**What you will do**

The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco’s fastest growing teams.

**Who You’ll Work With**

If you are looking for proactive involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you. The CSS will build close relationships with customers, CX counterparts, architects, & engineers in achieving their goals. The role will:

- Deliver Accelerators and ATX (Ask-the-Experts) to a diverse set of customers that qualify, tailoring work you're doing and producing quantifiable business outcomes with scope and on-time engagement
- Leverage domain specialization and expertise to authoritatively identify and proactively handle risk areas and customer expectations that could impact successful delivery
- Provide lifecycle feedback to CX Product Management and CX Success Programs Teams
- Collaborate with Account teams, CX, and Partners to improve customer adoption, address product concerns, and drive incremental growth
- Be responsible for voicing support for the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customer

**Who You Are**
- You possess practical technical proficiency with aligned technologies
- You love customer interactions, understand customer needs and align architectural and vertical expertise to multi-functional teams
- You are able to explain technical concepts and give clients guidance and vision about the solution. You thoroughly understand the aligned technology/specialization areas, including features and use cases
- You have industry-recognized certifications and an ability to motivate change through innovation

**Must-Have Skills**
- Ability to provide technical consultative support for the above to Cisco customers, partners, account teams and other internal technical support teams
- Ability to communicate, demonstrate, and accelerate the proper utilization of Cisco DNA Center features as you encourage the customer to engage in the daily use of the solution
- Deep technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customer’s environment to accelerate business value
- Excellent written, verbal, and listening skills that strengthen relationships with internal and external customers up to the executive level
- Fluent in English and French

**Why Cisco**

WeAreCisco, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We adopt digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (39 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, aggressive steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Adopt digital content trends? Many of us do. Passion for technology and world changing? Be you, with us

U.S. employees have
**access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates m