Client Success Manager

Client Success Manager (Spanish/English Speaking), Paris office.

Maximising customer growth is at the heart of what a SaleCycle Account Manager does - whether that is recommending additional campaign services or features, generating statistics and trends or simply discussing with clients how successful their sales recovery is. Account Management is vital to our continued growth.

As a Client Success Manager (Spanish/English/French Speaking) you will- Ensure your clients are delighted with the service they receive, their feedback is excellent, and they are engaged and aware of all SaleCycle product features.- Exceed your own renewal & upsell targets- Build effective relations with your clients, incorporating yourself into their brand, effectively becoming part of their ecommerce / marketing team- Immerse yourself in client contracts and activity, understanding the gaps in their capability and campaigns in order to identify a solution that is fit for purpose.- Consistently analyse and monitor (health check) campaign and client performance metrics, including invoice values, identifying performance problems, trends and areas of maximization, highlighting opportunities and risks to your regional Head of Revenue and Director of Customer Success- Optimise the revenue of your accounts by identifying and introducing additional features and services to your clients, increasing their revenue and satisfaction- Provide expert and understandable technical advice to your clients, partners and internal teams- Identify compliance issues specific to your region and provide advice to clients to ensure we meet our requirements as a data processor- Exceed your renewal and upsell/cross sell targets and drive the success of the business- Ensure that Salesforce CRM is kept up to date with accurate client statuses, and that all KPI metrics are reported accurately and in a timely fashion- Take responsibility for contract management for your clients ensuring consistent logging and storage of contractual and renewal information- Analyse and monitor campaign and client performance metrics, including invoice values, identifying performance problems, trends and areas of maximization, highlighting opportunities and risks to your regional Head of Clients- Use strong but subtle influencing skills to negotiate and close deals effectively

Essentially you will

As a SaleCycle Client Success Manager, it is your responsibility to ensure you not only exceed client and commercial expectations, but that you play a key part in the growth and success of our business. This requires a strong set of personal attributes to influence and educate others, and as a minimum you will need:
Be fluent in both Spanish and English languages (Additional languages such as Italian, French or German would be desirable)- Strong, high profile client account management experience within a digital marketing environment.- Previous experience working in a targeted environment.- To be commercially savvy, with an eye for spotting opportunities to increase revenue for SaleCycle within your client base.- To be a natural at analysing performance and maximising through up-sell/cross sell.- Excellent negotiation skills with the ability to manage client expectations positively.- Confident and adaptable interpersonal and presentation skills, portraying a strong professional image whilst handling questions and challenges.- To be process driven and organised in order to efficiently balance and respond to numerous contacts, keeping everyone happy and engaged with our service.- The ability to take a high level view of your clients business structure, allowing you to identify and influence key decision makers.- Experience with HTML, SalesForce, tracking links and Dreamweaver would be advantageous.- A strong team ethic with the ability to collaborate with a diverse range of people.Excellent communication skills- Strong experience within a digital service environment, with responsibility for multiple clients- Commercial awareness and the ability to delivery against specific client objectives- Proven ability of creatively managing and up-selling into campaigns/account- Flexibility and willingness to meet varying client and company requirements, including travel- Tech savvy, with competence in Microsoft office and G-suite programmes, and a good understanding of the Internet, analytics programmes, marketing technologies and ecommerce optimisation technique

What we offer

We value our team. So, in addition to salary (dependent on experience), we offer great benefits and incentives to our employees which include:
Central Paris location- Uncapped commission structure- Semi-flexible working hours.Remote Working.- Lunch Vouchers- Great mutuelle- Have your birthday off

**We are an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, sex, national origin, gender, sexual orientation, marital status, disability status or age.