Emplois actuels liés à Hybrid Customer Support Specialist - Lyon - Sociabble

  • Customer Support Specialist

    il y a 1 semaine

    Lyon, France Teach Up Temps plein

    Teach Up est une plateforme qui permet aux entreprises de créer simplement des formations qui s’adaptent en temps réel aux besoins de chaque collaborateur (Adaptive Learning). Grâce à son IA embarquée et à son UX/UI premium, Teach Up apporte un nouveau souffle dans la façon de se former dans les entreprises. **Description du poste**: Dans le cadre...

  • Hybrid Customer Support Specialist

    il y a 3 jours

    Lyon, France Sociabble Temps plein

    **Description de l'entreprise** Imaginez une entreprise où les collaborateurs sont non seulement informés et engagés, mais aussi influents sur les réseaux sociaux. C'est ce que propose Sociabble depuis 2014 avec sa plateforme SaaS de communication interne, d’engagement et d’employee advocacy. Aujourd'hui, Sociabble est utilisé par des géants comme...

  • Customer Support Specialist

    il y a 6 jours

    Lyon, Auvergne-Rhône-Alpes, France Essence Coaching Group Temps plein

    Customer Support Representative - French + English Are you a French-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We're looking for a dedicated Customer Support Representative (French + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual...

  • French Speaking Customer Support Specialist

    il y a 1 semaine

    Lyon, Auvergne-Rhône-Alpes, France Quantivos Temps plein

    French-Speaking Customer Support Specialist Remote depuis la Grece - residence obligatoireEtes-vous passionne par le support client et fluent en francais ? Rejoignez une equipe internationale ou vos competences seront tres appreciees et ou votre travail aura un impact sur des clients a travers lEurope.Date de debut :16 decembre 2025Lieu :Remote depuis la...

  • Customer Care

    il y a 5 jours

    Lyon, France Everli Temps plein

    **Who we are** Everli is Europe’s leading marketplace for **online grocery shopping** and one of its fastest growing scale-ups. Our mission is to **help people achieve peace of mind** by simplifying the grocery shopping experience. We are supported by world-class investors, **raising $100 million in Series C in 2021** led by _Verlinvest_, with...

  • Community Support Specialist

    il y a 2 semaines

    Lyon, France Global Savings Group Temps plein

    **Global Savings Group (GSG) is Europe's leading shopping rewards and recommendation company.**: Our mission is to create rewarding moments for consumers and empower them to make the best shopping decisions in a smart, fair, and enjoyable way. To achieve that, we run market-leading platforms that provide our users with the best **savings, cashback, deals**,...

  • Spécialiste Support Méthode

    il y a 2 semaines

    Lyon, France Consort Temps plein

    Une société de services en informatique recherche un(e) expert(e) en support méthode et qualité à Lyon. Vous serez responsable du suivi des changements, incidents majeurs et de l'amélioration continue des processus. Avec au moins 3 ans d'expérience exigés, vous œuvrerez dans un cadre hybride valorisant l'humain et la collaboration. Le salaire...

  • Customer Support Agent

    il y a 2 semaines

    Lyon, France Cbtalents Temps plein

    Work & Travel Opportunity in Greece – Customer Support Agent Location: Greece (Athens or Work From Anywhere in Greece) Position: Customer Support Agent Language: Spanish Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours) Contract Type: Full-time Remote Option: YES (WAH – Work At Home Available) Job Description We are...

  • Customer Support Specialist

    il y a 2 jours

    Lyon, France Joivy Temps plein

    **Our Group** Joivy is the first comprehensive residential platform in Europe offering a wide range of living spaces to its users: coliving, vacation rentals, student housing, multifamily and coworking. We also support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management...

  • Customer Support Agent

    il y a 6 jours

    Lyon, Auvergne-Rhône-Alpes, France Polylia Language Hub Temps plein

    Work & Travel Opportunity in Greece – Customer Support AgentLocation:Greece (Athens or Work From Anywhere in Greece)Position:Customer Support AgentLanguage:SpanishWork Schedule:Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours)Contract Type:Full-timeRemote Option:YES (WAH – Work At Home Available)Job DescriptionWe are looking...

Hybrid Customer Support Specialist

il y a 2 semaines

Lyon, France Sociabble Temps plein

Company Description

What if companies had truly informed, engaged, and influential employees?

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement.

8 years later, Sociabble is used in more than 180 countries, by companies such as Primark, Coca-Cola, Mars, Accor, EDF, Deloitte.

International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai.

Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years, who in building the company, were inspired by the best of U.S.based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.

Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.

It is in the Support team that a permanent position is vacant:
**Job Description**:
With our international clients’ base keeping on growing, we are looking for our next Hybrid Customer Support Specialist.

This position has a real transversal dimension, the missions are articulated through 3 main axes: customer support, documentation and QA. We are looking for a versatile profile who will be able to move from one mission to another. You will join the Support Team mainly based in Lyon and work closely with the other Support Team members, as well as the Product Team and the Customer Success Team depending on your missions.

Your Customer Support objective is to maximize our international clients’ satisfaction while advising on technical questions and difficulties and driving the resolution of anomalies. Your missions include:

- You are the product expert.
- You are a key point of contact externally for our client and internally for our teams' questions and difficulties.
- You feel comfortable with customer relations and know how to bring down stress.
- You help in the resolution of anomalies by testing to reproduce it, giving a complete step by step process and context of the anomaly to the Product Team to ensure the anomaly resolution and testing the fix released.
- You are the guardian of the balance between the clients’ and Customer Success Team’s needs and the Product Team workforce.
- You can identify redundant cases to orient the technical roadmap in collaboration with the Product Team based on clients’ feedback.
- You are proactive in identifying the need for training and business opportunities in collaboration with the Customer Success Team.

As Knowledge Manager, you are responsible of the product knowledge management and resources. Amongst other documentation, it includes articles, guided tours, and other guiding elements through creation and update. Your missions include:

- Once again, you are the product expert.
- You identify redundant cases to build accurate resources based on clients’ feedback to help reducing support queries.
- You build the product functional knowledge resources: articles, guiding tours, helpers in the product interface. All resources must exist in French and English version.
- You are proactive and propose documentation plans.
- You maintain updated the existing documentation.
- You detect when a user needs information to automatically launch the appropriate information on the platform.
- You work closely with the Customer Success Team and the Product Marketing Team to build resources on a chosen thematic.

As a Quality Assurance Tester, you are working in a proximity with our Technical Project Managers and R&D engineers. You are a tester responsible of all the testing methods of our product. Your missions include:

- As always, you are the product expert.
- You elaborate new test plans.
- You establish personas to explore the platform according to different users.
- You test our web and mobile platforms at functional level, user experience and compatibility.
- You escalate tickets for each identified problem or improvement opportunity.
- You validate developer updates as well as the status of platform versions to be released.
- You prepare release reports including statistics, successes, failures, and suggestions.

In addition to your mission, remain responsible for the security of the data you handle.

**Qualifications**:

- You are comfortable with technical issues
- You have an interest in technology, digital and SaaS products
- Excellent listening and communication skills (written & oral)
- Excellent customer service skills (internal & external)
- You are fluent in English and French
- You are able to understand a technical discussion and explain it to a non-technical audience

**The perfect match?**

You will thrive at Sociabble if
- You have a