Customer Care

**Who we are**

Everli is Europe’s leading marketplace for
**online grocery shopping** and one of its fastest growing scale-ups. Our mission is to
**help people achieve peace of mind** by simplifying the grocery shopping experience.

We are supported by world-class investors,
**raising $100 million in Series C in 2021** led by
_Verlinvest_, with participation from
_Luxor_,
_DN Capital_,
_C4 Ventures_,
_Convivavilité Ventures_,
_FITEC_,
_360 Capital Partners_,
_Innogest_ and
_DIP._

New customers quadrupled last year as we expanded into new international markets and covered 80 cities. We achieve our growth through a culture that is
**collaborative**,
**transparent**,
**data-driven** and
**focused on our mission.**

Our rapidly growing and diverse international team (20 nationalities and counting) has offices located in
**Italy** (with headquarters in Milan & Verona),
**Czech Republic**,
**France** and
**Poland. **We will soon launch our business in
**Germany **and
**Romania** and we have many
**remote job opportunities** in other countries as well.

Our professional challenge:
For our brach in
**Lyon**, we are looking for a

**This is a fixed term contract job opportunity with work shifts (“turni”). It can become a permanent contract in case of good performance. It requires a full time availability (35 hours per week).**

**What you will do**:

- You will be responsible for product recall;
- You will prevent and manage frauds. Using a dedicated Company’s tool, you will be able to identify fraud attempts and prevent any kind of loss (either money or products);
- You will report bugs related to our apps. If some features and options of our Customer app or internal tools do not work as intended, you will open a ticket with a detailed report of the bug, so that it can be investigated by our super Tech Department.
- You will give timely and high professional assistance to our Shoppers by real time chat, supporting them for any kind of issue they could experience during the grocery;
- You will handle last minute and challenging orders in order to grant the delivery and customer satisfaction;
- You will take care of daily back office activities;
- You will share your suggestions to improve our internal processes and flows.

**Why you should join us now**:

- You have the **chance to change the life of millions of people**;
- You can rely on **talented and collaborative colleagues** who will both push and support you;
- You get a competitive compensation package;
- You receive a budget to create **your own home workstation**;
- You can enjoy a **work life budget** to book short/medium period of accomodation in amazing places in Italy where you can work remotely, bringing with you a relative, friend or teammate;
- You have **flexible working conditions**;

**What you bring**:

- You got a Bachelor Degree in humanities or communications;
- You developed **previous experiences in customer facing roles** (up to 1 year), preferably as Customer Care Specialist in B2B or B2C companies;
- You are proficient with Office (specifically, Excel).**Proficiency with ZenDesk is a plus;**:

- ** You are available to work on shifts, even during weekends and sometimes on holidays;**:

- You are mothertongue or fluent in French and your English knowledge is upper intermediate (B2) or even better.

Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace. No matter who you are, what you look like or how many years ago you have started your career: you will always be welcome in our team. Just like in a grocery store, diversity is richness