Customer Service Specialist

CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:
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This position will provide reliable and professional customer care throughout the entire process, from order-taking via record management in the ERP System SAP to Invoice Issuance, Standard Order Administration as well as Exception Management such aspricing and penalty litigation, customer complaints and product allocation supervision.

What You Can Expect
- Receive and process orders from customers in SAP (e.g. issuing pro-forma invoices, dispatch notes, VAT invoices, credit invoices)
- Evaluate/manage specific orders (orders on hold, etc.)
- EDI management & workflow (EDI exception failures)
- Product allocation management
- Tracking of possible discrepancies in delivery of goods to customers and processing order corrections
- Customer requests/complaints management
- Communicate with Logistics Service Providers concerning customer requests or queries
- Cooperate with the sales force providing and exchanging information on customers, service performance and documentation, out-of-stocks and take an active part in problem solving linked to deliveries, etc.
- Administrate and investigate pricing litigations and penalties received from customers
- Process orders from internal customers for promotional needs (e.g. samples, tastings, etc.)
- Responsibility for all master data with regards to customers, order management
- New customer setup and maintenance in SAP
- Act as interface to accounting to ensure proper credit control; prepare Credit and Debit memos

What You Bring to the Table
- College/University degree in relevant area, or equivalent experience: 2-5 years experience in customer service department/area
- Fluent French, English is recommended
- Great analytical skills, commercially savvy and solution-focused to solving problems
- Excellent presentation skills
- Superior communication skills (influencing, listening, presentations, written)
- Collaborative team player, adaptable, flexible and resilient
- Proven track record of successful related work within a changing environment.
- Strong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse cultures

What Makes You Unique
- Education: College/University (Bachelors or Equivalent); Import - Export - Commercial
- Experience: Prior experience in wine and spirits or Customer Service with retailers
- Experience with Financial / ERP System - SAP (MM, SD) Applications

Who We Are

Imagine working for a company that welcomes you in, inspires you to bring your best self to every opportunity, and encourages you to grow and develop your career in a resilient and fun industry. Brown-Forman offers our employees this kind of career and environment and has for more than 150 years. Together, we proudly live and work by our values, striving each day to be better and do better as people, as a company, and as members of the communities we call home.
_Come have a seat at our table_- Many Spirits, One Brown‑Forman
- We believe that an inclusive culture, one that values the diversity and unique perspective of each individual, allows us each to bring our best self to work and leads to greater teamwork, creativity, and trust.- Cultivating a Caring Culture
- We know that our strong culture is one of the many reasons people love working at Brown‑Forman.- Enriching Life. Enriching Careers
- At Brown‑Forman, we craft products known for bringing people together. Our employees have made us what we are today and are the reason for our success. Do not just take our word for it. Brown‑Forman is consistently recognized as a Great Place to Work® in countries around the world.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

LI-KF1

Requisition Type:
Employee

Management Level:
Professional

Global Job Level:
P4

Number of Openings Available:
1