Business Development Manager

**Description**:
**About Us**
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.

**Sales, Hospitality Overview**
Hotels are at the forefront in a world where digital and physical experiences are coming together. Planet is excited about helping hotels help their staff and customers towards frictionless processes and experiences, with payment right in the middle.

Our Sales Hospitality team comprises of 150 employees globally and with the acquisition of Protel PMS, Hoist groups as well as Avantio, we are just getting started to provide a real feel good, connected experience at world's most well-known hotels.

**Role Overview**
The Business Development Manager is an experienced, knowledgeable, and customer-obsessed professional who will sell and develop programs to deeper relationship with our merchants and create new value propositions that deliver growth. Your responsibilities are to strengthen relationships and deepen engagement with your managed accounts by creating regular and frequent touchpoints, increasing customer engagement, influencers and known stakeholders inside each merchant's organization. This will also allow you to define and develop multiple merchant personas within each merchant's organization.

This job description does not intend to be a comprehensive listing of duties and responsibilities that are required by the employee.

**What you will do**:

- Sell new products to prospects.
- Understand merchants' business needs and define success criteria as relevant to their unique business dynamics.
- Partner with internal and external teams to enrol merchants in growth initiatives.
- Break targets and pipeline into doable actions and set timeframes to deliver them.
- Conduct deep-dive analysis on issues affecting the merchant’s business performance and establish a periodic business review with the merchant that addresses key business issues.
- Ensure the Company targets and objectives are the key focus priority.
- Make sure all Sales activities are clearly reported, documented and shared internally.
- Scout for new businesses whilst creating and maintaining productive partnerships.
- Analyze portfolio trends, diagnose the root cause of performance and create actionable plans for operational improvements.
- Develop a deep understanding of the current and future functionality of Planet to find and execute new opportunities.
- Deliver marketing engagements with merchants.
- Report on portfolio status and performance to make portfolio value visible to internal stakeholders.

**Who you are**:

- You will have a solid sales background and /or equivalent education degree with demonstrable experience of overachieving targets.
- Card Payment Background or Expert in the Hospitality industry.
- Success managing dynamic account portfolios.
- Good decision making, problem-solving, and negotiating skills.
- Self-motivated, team focused and well organized with an outgoing and pleasant personality.
- History of effectively managing external customers and successfully working with internal teams to build new capability and implement projects assigned tasks.
- Show independence and flexibility in dealing with multiple complex issues.
- Willing to travel at a minimum of 50% of its working time.
- Accomplished range of skill from high-level strategic thinking to creative and detailed team leadership.
- Proven ability to manage multiple, competing priorities simultaneously.
- Composed, poised and professional demeanour in all situations.
- Tenacity to keep issues top of mind of relevant stakeholders and conviction to make the right decisions.
- Ability to execute on p