Chargé D'opérations CRM

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee. This coalescence marks a new chapter in its European history.

With Privalia, vente-exclusive, Designer & Friends, Eboutic and vente-privee, Veepee achieved a 3.7 billion Euro turnover as of 2018. Present in 14 countries now, Veepee is taking a leading role in the European digital commerce landscape.

**\uD83D\uDCC4 JOB DESCRIPTION**:

- The CRM Project Manager is responsible for the implementation of the strategic CRM projects in order to accelerate the positive dynamic of all our segments.
- The scope will be transversal, by integrating relevant triggers and deploying new mechanics to develop our member base. You will manage both triggers (automated) at group level & ad hoc communications for France (main market)

**\uD83C\uDFAF TASKS**:

- **1/** Participate in the strategy definition to reach our objectives of your scope of active members with a segmented approach

**2/** Define and execute Veepee CRM strategy on your scope with the support of internal teams and products (tech, agency, data);
- Test new channels and mechanics to increase our stickiness
- Lead and execute the improvement of the performance of daily member communication
- Deploy CRM mechanic and cycles to qualify the database to increase health of our database

**3/**Follow-up the performance and the profitability of the campaigns deployed
- Monitor of the CRM actions and cycles deployed by the Project management team to animate the member lifecycle (marketing pressure management, reach optimization, CRM cycles)
- Building of actionable report at a Group level to share performance and deploy quick-wins
- Identify business opportunities regarding the result, raise alerts and propose optimizations

**4/**Be the main entry point to all the Marketing local market teams on your scope
- Animate the operational meetings with product and local Marketing teams
- Consolidate the group performance and ensure every market has the good level of information
- Deploy transversal projects at a group level and harmonize CRM programs

**\uD83D\uDC49 MUST HAVE skills**:

- You have a Master degree in Marketing or business school (bac +5) and similar role with at least 3 years in the CRM department of an e-commerce company.
- You are business oriented, Team spirit and collaboration problem solver;
- You have analytics skills, rigour and accuracy, autonomy and organization Leadership ;
- You have good knowledge of technical tools and CRM KPIs
- You have a very good level in english

** BENEFITS**:

- \uD83D\uDC49Variable bonus
- \uD83D\uDC49Profit-sharing and incentive plan
- \uD83D\uDC49Flexible Office with minimum 2 days on site and up to 3 days at home
- \uD83D\uDC49Online language learning Platform
- \uD83D\uDC49Works Council and its many benefits
- \uD83D\uDC49CESU & vacation vouchers
- \uD83D\uDC49Access to a company restaurant and canteen connected
- \uD83D\uDC49Access to the gym

**❓ TEAM, WHO WE ARE ?**:

- **External relationships**:providers, editors, brandsinternal: data, tech, créa, UX, insight, équipes CRM Nord / Sud
- **️RECRUITMENT PROCESS**
- 1️⃣HR call/interview
- 2️⃣ Manager interviw
- 3️⃣ N+2 interview

All our positions are open to people with health conditions or impairments.

\uD83D\uDD17COMPANY

Our 6000 employees have chosen a job at Veepee to spice up their daily lives Our teams implement new technologies to fuel our strategies, offering our customers the best possible experience.

**Are you eager to learn? **Veepee offers you a variety of trades to develop your career, enabling you to renew your skills constantly. Tech, logistics, sales, marketing, sales production: join us on an exciting, digital-centered journey.