Account Manager

***When you join Verizon**

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
*** What you’ll be doing...**

You will be responsible for managing, retaining and growing the revenue across the EMEA Inside Sales account base.You will define the overall strategy, priority accounts, revenue risk profiles and transformation plans to ensure that Verizon defends its revenue in this important customer base. Success will ultimately be measured by the revenue of the assigned accounts but will be underpinned by other KPIs including: closing renewals, loss/churn mitigation, revenue write-downs, product transformation campaigns and identifying and closing “up-sell” opportunities.

This role is critical for Verizon EMEA to defend its revenue and drive new growth opportunities from our mid-market customers. Your specific responsibilities will include:

- Defining and executing the strategy to protect and grow Verizon’s revenue across the Inside Sales accounts
- Leading, negotiating and closing renewals with customers ensuring the deals are structured in alignment with Verizon’s revenue objectives
- Understanding the contract expiry status of assigned accounts and building optimal renewal and engagement strategies.
- Identifying “early warning indicators” to mitigate loss/churn risk across the defined customer base
- Working with product management, marketing, solution architects and other cross-functional stakeholder groups to identify priority “up-sell” products to offset any revenue decline.
- Building and executing product transformation plans and campaigns that will enable clients to migrate from legacy to new products.
- Working with partners, CAMs and marketing to ensure a holistic approach to each account leveraging the partner’s relationships, capabilities and Verizon’s products that will drive accretive revenue
- Working with service management to improve the overall customer experience.
*** What we’re looking for...**

You will establish and execute the right strategy to protect and grow revenue. You will bring a knowledge of the competitive environment, customer needs and Verizon’s products, as well as anunderstanding of Verizon’s internal processes and cross-functional groups.

You’ll need to have:

- Bachelor's degree or relevant experience.
- Experience in selling technology based solutions for business customers.
- Experience in working with cross-functional groups.
- Experience of leading and ensuring the closure of sales opportunities.

Even better if you have...
- Previous experience of working within the sales function at Verizon.
- Knowledge of Verizon's internal processes and cross-functional groups.
- The ability to think strategically and creatively to deliver the required results.
- Strong organisational skills.
*** Diversity & Inclusion**

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

**COVID-19 Vaccination Requirement**

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.