Key Account Manager

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 450,000 customers. Thanks to our wonderful team of 1,400+ Qontoers, we also made it to the LinkedIn Top Companies French ranking **Our values**: **Customer focus |** Prioritize customers in everything you do **Ownership |** Own your part, get things done **Teamwork |** Make (team)work easy **Mastery |** Continuously raise the bar **Integrity |** Always do what’s right, and respect people **Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality. Discover the steps we took to create a discrimination-free hiring process. You will join our fast-growing Sales & KAM Team compound of 30+ people and split between Inbound, Outbound, and KAMs. The KAM France team is specialized in two sub-teams: - The **Activation team** deals with activating new customers after their registration on Qonto. - The **Expansion team** is driving revenue through upsell campaigns, high potential clients and deposit management As a **Key Account Manager - Expansion**, you will be in charge of Qonto Key accounts. You will join Fanny's team, our Lead KAM, along with 4+ other team members. In this role, you'll directly boost our revenue by masterfully upselling clients and managing the full sales cycle. ‍‍ **As a Key Account Manager, you will** - Drive customer revenue expansion through upsell & cross-sell calls - Boost adoption & usage of Qonto features through product demonstrations and customized advice. - Reactively provide our best Qonto clients with the best experience: understand and deepen their pain points to address perfectly their needs and eventually negotiate special offers with them. - Engage in continuous learning to keep up-to-date with product features and market trends. - Collaborate effectively with team members, fostering an environment of growth and positivity. **What you can expect** - A young and dynamic team with room for personal and professional growth. - A positive and quality-driven work environment, led by Fanny's supportive and engaging leadership style. - Opportunities for internal mobility within a fast-growing fintech company. - A pivotal role in a company that values autonomy and measurable impact. **About your future manager** Fanny, Lead KAM Expansion will help you succeed. She’s in charge of the 4+ KAM Expansion working in the French market. - **Their background**: Fanny, originally from Marseille, started her professional career as an Account Manager in a French start-up called Ector. Then, she decided to join Qonto, over 4.5 years ago. She brings a wealth of experience and a vision for the team. She's known for her positive energy, quality time spent with team members, and a supportive "how can I help you" approach. - **What they can bring to you**: Like her previous manager, Fanny is dedicated to sharing her knowledge to help her team reach their full potential. She enjoys collaborating with her team to find new ways to generate additional revenues for Qonto while improving the customer experience. Fanny is strongly promoting in her team a culture of high standards and operational excellence and encourages each team member to grow. **About You** - You have experience in a sales role, ideally within a tech or fintech environment. - You are a quick learner with a solid understanding of sales cycles and client handling. - You are resilient and have a positive mindset, with a proven track record of meeting sales targets. - You are intellectually curious, open-minded, adaptable, fast learner, and excited by a dynamic startup environment. - You have excellent teamwork skills, and you are able to contribute to a collaborative and dynamic team environment. - You are business-oriented, with a knack for identifying and executing on upsell and cross-sell opportunities. - You have a customer-centric approach : you know how to anticipate clients’ needs to offer outstanding onboarding, bring relevant solutions, and build long-term relationships with your client. - You speak both French and English fluently.**Perks** A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed. - Offices in every country to welcome you anytime you want (France, Germany, Spain, Italy and Serbia); - Competitive salary package; - A meal voucher; - Public transportation