Customer Success

il y a 15 heures

Paris e, France Actility Temps plein

** Internship**

**Contract length: 6 months**

**Start date: Early November 2025**

**Pay: 800 € - 1 000 € / month**

**About Actility**

We are looking for a Customer Success & Marketing Assistant Intern to join our dynamic team and support the growth of our ThingPark Market (IoT E-commerce platform) and corporate marketing activities.

This internship is ideal for someone who enjoys combining customer care, marketing operations, and event coordination in an international environment.

**Your Mission**

In this dual role, you’ll spend about **70%** of your time on customer success and **30%** on marketing and event coordination.

**Customer Success (70%)**
- Provide timely, professional responses to customer inquiries about product listings, brand pages, and order processes.
- Support new sellers during onboarding: product uploads, compliance checks, and best practices.
- Manage daily platform operations (ThingPark Market), ensuring accuracy and a smooth user experience.
- Build strong relationships with sellers to help them succeed and grow their visibility.
- Monitor seller activity and performance, and prepare reports to improve engagement and conversion.

**Marketing & Event Support (30%)**
- Assist with event preparation: managing printing, packaging, and shipping of marketing materials and goodies.
- Eventually, attend professional tradeshows (mainly in Paris) to take photos, capture short interviews, and help post live content on social media.
- Coordinate social media campaigns (mainly LinkedIn) for upcoming events and new product launches.
- Help maintain marketing assets, photo libraries, and product documentation.
- Contribute creative ideas for improving brand visibility and lead generation.

**Your Profile**

You’re a great fit if you:

- Are a Bachelor’s or Master’s student in Marketing, Business, Communication, or International Management.
- Have excellent English communication skills (French or Spanish is a plus).
- Are proactive, organized, and detail-oriented — you enjoy juggling multiple tasks.
- Have a strong interest in IoT, digital platforms, and event marketing.
- Are comfortable using tools such as Canva, WordPress, or similar CMS (bonus: Elementor or Magento experience).
- Understand the basics of social media marketing and customer relationship management.
- Are creative, curious, and eager to learn in a fast-paced, international environment.
- Are a team player with a positive attitude, respectful communication style, and a genuine willingness to collaborate and help others. You value kindness, humility, and mutual support in the workplace.

**Why Join Actility?**
- International environment: work with teams and partners across Europe, Asia, and the Americas.
- Hands-on learning: gain experience in both customer success and marketing operations.
- Collaborative culture: open communication, supportive colleagues, and opportunities to contribute ideas.
- Innovation-driven company: shape the future of IoT and digital connectivity.

**Ready to Apply?**

Join us and become part of a team that thrives on innovation, collaboration, and continuous learning. Your work will directly contribute to making IoT solutions more accessible and visible worldwide.

**Job Type**: Internship
Contract length: 6 months

Pay: 800.00€ - 1,000.00€ per month

Application Question(s):

- Can you start in early November?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)
- French (preferred)

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