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Service Delivery Manager
il y a 7 heures
We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
**Role and Responsibilities**
- Maintain positive relationships with customers.
- Identify customer needs and oversee service delivery within the business context.
- Lead the service delivery team, manage conflict, and ensure efficient task execution.
- Manage finances and budgets related to service delivery.
- Determine ways to reduce costs without sacrificing customer satisfaction.
- Assess customer feedback and use creativity to improve services.
- Remain organized and meet deadlines consistently.
- Build partnerships and liaise with team leaders to determine service delivery criteria and solutions for potential issues.
**Requirements**:
- Bachelor’s degree in a business-related field.
- Experience in customer service, leadership, and logistics may be advantageous.
- Good computer skills and proficiency in business support software.
- Strong customer service, project management, and quality control skills.
- Resource planning skills and understanding of Statements of Work (SOW) and Master Service Agreements (MSA).
- Excellent leadership skills with a focus on customer service.
- Strong teamwork skills and attention to detail.
**What next?
