Operations/delivery Coordinator

**WE ARE SHELL RECHARGE SOLUTIONS**

We are Europe’s largest electric charging partner. We are on a mission to enable everybody to drive as many kilometres as possible powered by clean energy. We do that by offering large scale smart charging solutions to the masses. We contribute to a low-carbon world by making EV charging easy, accessible and smart, with the best expertise, highest quality & service.

**WHAT YOU’LL BE IN CHARGE OF**

The Delivery Coordinator plays a key role in our solution delivery process. The Coordinator will operate at the intersection of the installation and maintenance partners for our installations, both for downstream mobility (DSM) and other customers. You will play a key role in operational process design, programme planning, site preparation, and installation and maintenance execution.

**Your core accountabilities are to...**
- Manage the delivery of sites with chargers
- Manage the day to day relationships with the installation and maintenance partners, in case of DSM, these partners are called the Engineering, Procurement, Construction Manager (EPCM) and Field Maintenance Coordinator (FMC) respectively
- Provide expertise in the development of a charging end to end operational process and continuous improvement activities
- Partner management and integrating operational strategy with wider organisational goals
- Manage the incoming order flow of installations and manage the planning of installations
- Carry out Site Acceptance Tests for Shell Recharge and Shell Destination installations

**Success will be when you...**
- Design and build operational processes and ensure our installation and maintenance partners install and maintain Charge Points as per our quality standards, resulting in a seamless commissioning process and great onboarding experience for our customers

**This is how you will contribute**:

- Take a key role in developing operational capabilities through partner management and operational process design
- Provide technical expertise during the sales process to NewMotion Sales colleagues and installation partners
- Develop cross functional expertise and relationships to ensure successful end to end delivery of projects
- Manage incoming orders for installations and the planning with our installation partners and / or other stakeholders
- Provide partners with expertise during the period in which Charge Points are installed, on-site if required
- Ensure that our installations are executed as per our quality and safety standards
- Take a supervisory role where necessary
- Continuously improve performance by bringing forward areas for improvement, allowing us to bring the quality of our service to a higher level and set new standards

**The person we’re looking for will**:
**Have experience with...**
- Management of installation and maintenance service provider relationships
- Operational process design i.e gateway analysis
- Order flow monitoring and order planning for complex multi-stakeholder deliveries
- Working in a dynamic B2B environment, that constantly strives for improvement of the customer experience with expertise in operational delivery

**Be skilled at**
- Communicating with a technical and non-technical audience
- Educating technically skilled people
- Stakeholder management, on various levels of seniority

**Be...**
- Highly motivated to deliver a top customer experience
- Highly organised with meticulous attention to detail
- Goal oriented, analytical, and precise
- A strong communicator
- You are authentic and inclusive. As part of our team, we enjoy being down-to-earth and aim to have a positive outcome for everyone. We do this by creating trust - and trust comes from transparency, openness and by being up-front as a person

**Have knowledge of**
- English and French, both verbal and written, professional level
- Bachelor degree or similar

**BECOME PART OF THE CHANGE**

Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions.

By joining us, you will:

- Contribute to a more sustainable future
- Become an expert in e-mobility
- Work in an open and transparent culture with colleagues from all over the world
- Receive a competitive salary that fits your experience + bonus
- Enjoy daily healthy lunches, prepared by our masterchefs
- Develop your skills and expertise through several trainings. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan
- Enjoy our fun weekly get-togethers (drinks), our annual winter and summer outing, Shell Recharge Solutions running team on the Dam tot Damloop, or any other event initiated by colleagues