Customer Care Officer
il y a 1 semaine
**Your Missions**:
**Support***:
**Closing**:
- Develop and close small deals with prospect & existing customers
**Retention**:
- Develop and implement strategies to reduce churn
**Relationship Management**:
- Assist our low-tier customers during their journey
- Follow-up on renewals
**Who are you ?**:
- You already have 1+ year of experience working closely with a large base of customers, ideally in Customer Care or Customer Support and are able to negotiate with them
- You have strong analytical and redactional skills, helping you understand and manage our customer's needs
- You are autonomous, team-player and willing to evolve in a fast-paced environment
- You speak fluent English and French & Italian
- Having experience working with Salesforce is a strong “nice to have”
**What will you find at Yousign ?**:
- A dynamic scale-up that puts people first
- A management style that encourages autonomy and cohesion, through common Objectives and Key Results (OKR)
- Top-notch work culture and methods
- Regular team events and bi-annual company meetings
- Numerous perks & benefits, such as: charity day offered, ESOP, remote equipment, private health and life insurance (Alan), learning & talent development advantages, CSE, Moka.Care subscription and more
**Equal Opportunity at Yousign**:
At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute.
We offer equal job opportunities and maintain transparent, fair processes across the board, including pay.
Join us at Yousign, where our differences fuel creativity and strength — Let's leap into this amazing adventure together
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