Key Account Manager

**ABOUT D-EDGE**:
Have you ever booked a hotel online ? Then you’ve probably used D-EDGE without knowing it.
Every day, we help more than **17,000 hotels** worldwide to **develop their online visibility** and **sales through a range of SaaS and digital marketing solutions**. Amongst the **480 D-EDGERs**, the R&D team is made up of a **hundred or so enthusiasts who are reinventing hotel booking** for both the traveller and the hotelier.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

**Position Purpose**:
The Key Account Manager is the primary point of contact of an assigned portfolio of strategic hotel clients. He/she is responsible for ongoing customer satisfaction and retention through results increase and strong relationships with decision makers and users.

The Key Account Manager acts as a strategic business ensuring that the clients are gaining full benefit of D-EDGE purchased products and driving effective strategies to achieve organic growth. He’s responsible for identigying upsell opportunities which ultimately leads to improved revenue both for the clients and D-EDGE

**Primary responsibilities**:

- Responsible for all customer communications and compliance on contractual deliverables.
- Ensure quality standards and expectations are met
- Bring expertise to the clients on products and solutions of the company
- Conduct regular business reviews with customers
- Identify major revenue, visibility and conversion optimization actions in order to maximize on all possible opportunities and minimize any risks
- Build client relationship ensuring key hotel team members are actively engaged and effectively implement optimal strategies, analysis, controls and best practices
- Identify and pursue opportunities to propose new products and solutions to customers
- Write proposals and conduct negotiations
- Prepare, anticipate and ensure the renewal of customer contracts
- Coordinate the implementation of the solutions with the internal departments of D-Edge (Project mode)
- Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’expectations
- Provide client feedback on D-EDGE solutions to the Product Team
- Communicate all client issues with the relevant team within D-EDGE and ensure that the issues are being resolved in a timely manner
- Occasionally intervenes on the resolution of technical problems

**KPIs**
- Overall performance of their assigned portfolio (i.e., revenue growth)
- Customer retention
- Customer satisfaction rating (NPS, satistfaction questionnaire)
- Quality of information in salesforce

**Skills and Competencies**
- Ability to create, maintain and enhance client relationships, operating at a strategic level as well as a detailed level when required.
- Ability to complete multiple tasks concurrently and deliver results under pressure
- Excellent analytical, problems solving and troubleshooting skills - ability to define problems, collect data, establish facts and draw conclusions
- Strong overall business skills, including planning, presentation skills, sales skills and business acumen
- Being proactive and can work independently
- Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis
- Self-motivated, goal oriented, and able to work in a team environment
- Project Management skills

**Experience, tools and specialist knowledge**:

- High School Diploma required
- 5+ years’ experience in a combination of revenue management, hotel eCommerce, and/or marketing/sales or providing services and solutions to hotels in revenue management, eCommerce, and/or marketing/sales
- Deep understanding of D-EDGE portfolio of products
- Understanding of all hotel distribution channels and an in-depth knowledge of the GDS,Consortia and TMCs.
- Bilingual fluency in English. Any other language is a plus
- Efficiency in Excel, MS Word, Salesforce CRM
- Computer proficiency in Excel, & PowerPoint

**What we offer**:

- Attractive salary according to your profile
- D-Edge is Remote Friendly
- 50% of transport costs from home to work
- Meal Allowance (Swile : 10€/day, paid at 50%)
- Accor Employee Card : Discount on hotel bookings
- Incentives plans, bonuses and wage savings
- Individual access to the Udemy e-learning platform (more than 100,000 online courses)
- Online medical consultations (QARE)
- CSE: Sports and cultural activities, gift cards and various discounts
- Gymlib : Access to 3,500+ sports and well being venues
- Vendredi : Access a network of certified nonprofits to get involved

Type d'emploi : CDI, Temps plein

Programmation:

- Travail en journée