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Customer Success Advisor
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Enablon, a Wolters Kluwer business, is the world’s leading provider of Sustainability, EH&S and Operational Risk Management Software.
Enablon’s mission is to enable the Sustainable Company. It offers the industry's most comprehensive enterprise EHS software platform with technology, content and services that help large & complex organizations manage risks, ensure compliance and continually improve operational excellence.
Our objective is to empower professionals who, day after day, are making this difference.
We believe that with the right people, processes, and technology you can create a path to excellence and turn the ordinary into the extraordinary.
Today, we are looking for an experienced Customer Success Advisor (CSA)
Within the Customer Success organization, the CSA partners with Strategic Account Executives (SAM) and works closely with Solution Delivery, Partners, R&D, IT Operations, Sales and other internal departments to ensure high Customer satisfaction with the Enablon solution.
This individual demonstrates excellent communication and organizational skills, solid understanding of the Enablon solution and a strong focus on customer satisfaction.
Key responsibilities:
- Provide strategic sales skills and facilitate the role as trusted advisor to the account- Design, develop, and implement an innovative strategic account plan with customer requirements to achieve customer satisfaction and account growth- Coordinate resources, activities, and efforts to mitigate customer issues- Undertake discovery and education activities to identify opportunities for Enablon usage across organizational functions and processes- Function as a frontline technical resource for Enterprise Account Managers and formal/informal customer questions- Develop key relationships in an account to diversify client contact touch points and interaction frequency- Engaging with customer support as a customer advocate to ensure speedy resolution of customer issues- Engaging with Product management as the customer advocate on product roadmap discussions- Maintain current functional and technical knowledge of the Enablon Platform- Help to document and share best practices in achieving customer satisfaction, positive customer references, and account growth/diversification- Act as a domain SME, product SME, and customer advocate to achieve quick customer issue resolution- Deliver and exceed on all performance targets.- Work with Sales team to identify opportunities, increase bookings, and grow account revenues- Serve as the account first line of defense to mitigate issues and prevent troubled customer situations from arising, raising company awareness immediately to avoid deterioration of the account relationship, user satisfaction, or sales opportunities.
Location: France or the Nederlands
Bois-Colombes Campus (Hauts de Seine) - or Den Hague - flex-office preferred
We will offer you:
- The ability to be part of a close-knit, international, supportive team, working in a fun environment, who are passionate about Technology and Innovation- Opportunities to work for a global company with offices in Paris, London, Den Haag, Chicago, Montreal, Sydney- Cool, modern offices with a game room, massages sessions...- Team events/Parties.- Hybrid work that allows you to work from home and the office
