IT Support Specialist I

**IT Support Specialist - Level 1**

The IT Support Specialist Level 1 provides foundational technical support to end-users within the organization. They are responsible for resolving basic hardware and software

issues, troubleshooting common IT problems, and assisting users with routine tasks. This role requires strong communication and customer service skills.

**Our joint mission**

Lightspeed powers the businesses that are the backbone of the global economy. Our one-stop commerce platform transforms and unifies digital and physical operations by

enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. With the Lightspeed commerce platform,

merchants in retail and hospitality can build thriving businesses for the future. We're passionate about enabling people to do their best work. We dream big and we're looking for people who do the same. With us, career milestones happen often and we celebrate every one. Come work with us and find out where your career will take you at Lightspeed

**Role**
- Provide first-level technical support to end-users virtually or in person.
- Assist users with password resets, account setups, and basic system configurations.
- Log and track support requests in a ticketing system, ensuring timely resolution anddocumentation.
- Educate end-users on IT best practices and provide basic training as needed.
- Collaborate with Level 2 and Level 3 support teams for escalated issues.
- Maintain accurate records of hardware and software inventory.
- Assist with routine IT maintenance tasks.

**KPI's**

How you will know you are kicking ass:

- Office workstations are tidy, complete and fully functional
- IT inventory is updated and organized
- Users are supported and satisfied
- Onboarding & Offboarding is done on time without errors
- Conference Rooms & Dashboards are functioning properly
- Incidents & Requests ServiceNow Queues are kept to a set SLA
- Hardware Tasks are completed in a timely matter with precision

**Experience**
- Associate's degree in IT or related field; relevant certifications (e.g., CompTIA A+, Network+) preferred.
- Basic knowledge of Windows and Mac OS.
- Under 1 year of experience in IT Support

**Attributes & Skills**
- Strong problem-solving and communication skills.
- Customer-oriented attitude.
- Ability to work well in a team.**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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