Community Relations Specialist- German Speaker

il y a 3 jours

Paris, France BlaBlaCar Temps plein

**About BlaBlaCar**
- BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

**Your Mission**:
We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects.

As a Community Relations Specialist, your role will be to assist the members in the German market. You will be reporting to our Associate Manager - Italy and Germany. However, please note that this position is based in France.

**Your Responsibilities**:

- Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.
- Animate coaching sessions for team members (internal and external).
- Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
- Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.).
- Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

**Your Qualifications**:

- Previous experience in customer service (at least 1 year)
- Excellent communication and active listening skills with a willingness to help others
- A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
- Full working proficiency in English and German (Please send your CV in English)
- You fit with our BlaBlaPrinciples
- You thrive in a collaborative, fast-growing and innovative environment
- You have the ability to take ownership, be aligned with business priorities Nice to have: Proficiency in French**What we have to offer**:

- Full remote possible in the country of employment
- 4 additional weeks on top of legal maternity leaves
- Financial support for home office equipment
- Minimum 25 days holiday per year
- Local meal plan policy (Swile card)
- 50% transportation paid (Forfait Mobilité Durable)
- Relocation package and visa support
- Free unlimited carpooling & bus rides
- Personal growth via trainings, mentorship, and internal mobility programs
- Employee Stock ownership plan
- Regular team building events
- Mental health support through Moka.care
- 1 day off per year to test our product
- Annual budget for Sport & Cultural activities (180EUR reimbursed)

**Interested in joining the ride?**:

- a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
- a fully remote exercise to evaluate your technical skills
- a 60-min video-call with our Associate Manager - Italy and Germany, Alessandra Minio, to deep dive into the role
- a 30-min video-call with our Senior Customer Support Operations Manager, Aline Romer, for a vision fit and rounding off the process

Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.**Not sure yet?**:

- Check out our 100 reasons to join BlaBlaCar

  • German Speaker

    il y a 4 jours

    Paris, France Velenosi&Meredith Temps plein

    German Speakers Wanted Join a Leading Search Engine Support Team in Lisbon! Start Date: 11 December | Location: Lisbon (Oriente) About the Role: Be part of an international tech support team helping users navigate a top search engine platform. Use your German skills to assist customers with account issues, troubleshooting, and general queries via phone,...

  • German Speaker

    il y a 6 jours

    Paris, France Velenosi&Meredith Temps plein

    German Speakers Wanted Join a Leading Search Engine Support Team in Lisbon! Start Date: 11 December | Location: Lisbon (Oriente) About the Role: Be part of an international tech support team helping users navigate a top search engine platform. Use your German skills to assist customers with account issues, troubleshooting, and general queries via phone,...

  • Community Relations Specialist

    il y a 2 jours

    Paris, France BlaBlaCar Temps plein

    **About BlaBlaCar** BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely. **Your Mission** We are looking for a Community Relations Specialist...

  • Business Developer Intern

    il y a 4 jours

    Paris, France Singulart Temps plein

    Business Developer Intern - German Speakers Join to apply for the Business Developer Intern - German Speakers role at Singulart Founded in 2017, SINGULART is an online art gallery whose mission is to help artists cross the international borders of the art market. By offering global visibility and personalized support, we work every day to enable every...

  • Customer Care Specialist German Speaker(H/F)

    il y a 7 jours

    Paris, France DAY USE Temps plein

    **Who are we?** Dayuse is the world leader in booking daytime hotel experiences. **Your Missions**: Your Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in Paris to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship...

  • SEO Content Manager

    il y a 4 jours

    Paris, France Better Collective Temps plein

    SEO Content Manager - German speaker (Fixed-Term Contract) Join to apply for the SEO Content Manager - German speaker (Fixed-Term Contract) role at Better Collective We are looking for a Content Manager with strong SEO skills to contribute to the success of our top performing sports betting websites on the German market. Your key objective will be the...

  • SEO Content Manager

    il y a 4 jours

    Paris, France Igbaffiliate Temps plein

    SEO Content Manager - German speaker (Fixed-Term Contract) Seo Content Manager - German Speaker (Fixed-Term Contract) - Job description We are looking for a Content Manager with strong SEO skills, to contribute to the success of our top performing sports betting websites on the German market. The role Your key objective will be the coordination, production,...

  • Customer Support Specialist

    il y a 1 semaine

    Paris, France MANGOPAY Temps plein

    Company Description MANGOPAY est une Fintech européenne, leader sur son marché, qui façonne l’avenir des échanges en créant des technologies de paiement puissantes dédiées aux marketplaces et aux plateformes de crowdfunding. Nous sommes spécialisés dans le développement de technologies de paiements permettant aux plateformes d’automatiser...

  • Senior Digital Marketing Specialist

    il y a 3 jours

    Paris 9e, France Numberly Temps plein

    Company Description Numberly is recognized as one of the world's leading data marketing specialists with nearly 500 employees and 8 offices worldwide serving more than 500 blue-chip clients (L'Oréal, Sanofi, Moleskine, Campari, Nestlé, HSBC..). By putting technology to work for brands and consumers, Numberly is at the heart of business growth and...

  • Banking and Finance Lawyer

    il y a 2 semaines

    Paris, France European Investment Bank (EIB) Temps plein

    Banking and Finance Lawyer (German speaker preferred) – based in Luxembourg Apply for the Banking and Finance Lawyer (German speaker preferred) position at the European Investment Bank (EIB). This full‑time role is based at the EIB headquarters in Luxembourg and requires regular office attendance. The EIB offers relocation support and a permanent...