Get - Service Delivery Manager (M/F)

Identifiant de la demande: 17543- Lieu de travail: COURBEVOIE, FR, 92400**_Come join one of the most ambitious Transformation Program of Engie_** - ENGIE's strategy to drive the energy transition and to industrialize the company, making it simpler,_ - faster, and more integrated, is set. _**_GET, Global Enterprise Transformation_**_, is the Program decided by ENGIE to accelerate and standardize the ERP system as well as the effectiveness of processes, embarking the Company on a centrally steered and business-led transformation focused on making ENGIE an integrated industrial company._ - Therefore, GET Program is among the top 5 ENGIE priorities with genuine ExCom sponsorship._ - Be part of the Change and come build the Future at one of the most ambitious Transformation Program of the moment._ With a view to harmonization, ENGIE has embarked on a major program to transform its processes and IT tools. This project, which extends over several years, concerns all the entities of the group and requires a sustained support. To implement this support, we are looking to recruit a: **GET - Service Delivery Manager (M/F)** **_The head office is based in Courbevoie (La Défense), with 3 days teleworking per week possible. But we are also looking for international profiles (Full remote)_** The GET program aims to deliver the future business and IT core model with a central “one ERP / One ARIBA / One MDG” platform. The functional context of the program covers a set of functional areas including accounting, controlling and procurement as main areas, recently extended to Business modules. The GET program offers a unique opportunity to onboard on one of the most ambitious and strategic Enterprise transformation programs with a very high IT footprint with S/4 & SAP ARIBA as central IT components. Innovation is at the heart of GET Program with an ambition to implement a best in class processes & solution. The **Service Delivery Manager** is proposed to reinforce GET IT Team, and within the GET IT OPERATIONS Team, be **accountable for all** **RUN activities.** This role will be N-2 to GET IT Lead and directly reporting to the GET IT Operations Lead. **Responsibilities**: - **Accountable** for all **RUN activities** of GET Applications (S4, MDG, ARIBA, SAC,), including evolutive maintenance (Note : the **RUN is delivered by GBS IT**, who is **responsible** of all the operational activities) - Define & control RUN SLA (from GBS IT) - Lead RUN Steering Committee - Define RUN budget & charging model, challenge & control costs - With GBS IT, ensure & monitor SLA with external partners - Ensure industrialization & automation, especially thanks to innovation (DevOps, Agile, AI,) - Monitor users satisfaction & define associated action plan - Ensure compliance with ENGIE Rules (internal control, cybersecurity, DRP, Data privacy) in coordination with the Infrastructure & tech lead - Manage the contracts of service providers, in interaction with the Vendor Management Office - Drive special RUN projects (retrofits, upgrades, business reorganizations,) - Secure transition to RUN for each roll out - Accountable for Release Management (schedule releases, environment usage, release lifecycle,) **Position requirements** - Ability to lead in **matrixial organizations**: - **Fluent English** (oral/written) - Leadership, experience in transverse management and large team cross coordination - Experience of **working in project management mode**: - Rigorous, able to find the right balance between industrialization & day-to-day requirements - The ability to work independently and as part of a multi-disciplinary team is essential - **Team spirit**- Unité commerciale: GBS- Division: GBS BS - IT- Entité légale: ENGIE Information et Technologies S.A.- Type de contrat: CDI- Type d'emploi: Temps Plein- Expérience professionnelle: Qualifié ( >3 expérience