Customer Experience Specialist

DentalMonitoring is a MedTech scale-up in a fast-growing medical field. We are looking for a talent to join our team for a maternity leave replacement

**What is the value added of DentalMonitoring’s solutions for its clients?**

✦ Our SAAS monitors and optimizes orthodontic treatment for doctors and patients alike using our app and patient platform

✦ DentalMonitoring brings the first AI-driven technology in the oral healthcare space

✦ With more than 200 filed patents on our technology, we are leading an entire industry in how we approach the orthodontic experience

✦ Our handy tool, the Scanbox Pro, helps patients and doctors to easily detect intraoral observations

✦ Their patients smile again

Dental Monitoring was promoted in the Next40 for the third year in a row.

If you are a Customer Experience Specialist with a minimum of 2 years experience, the following may be interesting for you

**The Customer Experience Specialist** Role**
- Identify and resolve customer issues or concerns in a professional and efficient manner
- Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers
- Maintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM) system
- Share customer feedback and insights with internal teams (sales, marketing, product, R&D, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvements
- Customize new office accounts once the sale has been completed
- Drive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfaction
- Perform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needs
- Maintain excellent communication and service quality with customers to foster long-term engagement

**You will be successful in this role if you are/have**
- Adaptable, eager to learn
- Looking for a scale-up / start-up environment where you can demonstrate versatility and take initiatives
- A Bachelor's degree or equivalent job experience
- At least 2 years of experience in Customer Service role or a similar customer-facing role
- Exceptional problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to effectively convey complex information
- Ability to remain calm and composed in stressful or tense situations
- Positive and proactive attitude, service-oriented
- Strong attention to detail and organizational skills, ability to manage multiple tasks and prioritize them
- Fluent in Spanish
- Advanced level in verbal and written English

**It would be fantastic if you have**
- Clinical Orthodontic experience
- Experience in a startup or scale-up environment

**Our work environment**

At**DentalMonitoring our employees thrive because:

- We are collaborators It is a core value and our team of researchers, doctors, developers, salespeople and all of our stakeholders work together to put our customers first
- DM is a diverse, multicultural company. You can find more than 20 nationalities throughout our teams
- Our renovated offices are placed in the heart of the 17th arrondissement

**What we bring to our employees**
- Your ideas will be heard Our culture promotes initiatives, ownership and feedback
- Everyone will do their best to help you develop your skills -we can’t all know everything
- We place significant importance on the quality of work-life balance
- Here are some perks that we offer our employees:

- Swile card
- Alan for health insurance
- Hybrid work
- Corporate events
- Referral policy