Customer Success Manager
il y a 10 heures
Hightekers is an innovative platform dedicated to IT & Engineering consultants across Europe.
We provide high end services and scalable solutions for self business management, designed to enhance quality of work & life, while insuring the independence and availability of consultants to focus on their mission
We are seeking an experienced Customer Success Manager to join our International team. The position has the primary responsibility of managing and improving users' experience while driving engagement and support in finding the best solutions on the market.
**Your responsibilities will include**:
- Build and manage relationships with consultants, understand their business needs and objectives and ensure our services meet them
- Monitor and analyse client usage and effectiveness of the service
- Develop and use data to monitor client usage and effectiveness of our services
- Work closely with the Suppliers and Partnership team, to redesign existing services with the end user feedback
- Collaborate with other departments to ensure consultants needs are being met and issues resolved in a timely manner
- Build and maintain a community of consultants by organizing events, webinars, and other activities
- Develop and execute strategies to increase client retention and satisfaction
- Overlook the users’ lifecycle from induction to termination and analyse the effectiveness of the processes
- Other ad-hoc duties as requested by the role
**About you**:
The ideal Customer Success Manager will have previous experience in a similar role, ideally in the IT Sector, with fluency in French and English. The role would suit someone with excellent relationship-building and customer service skills, with a strong track record of successfully improving customer retention and satisfaction.
**Profile**:
- Master's degree in Business, Marketing, or a related field
- Fluency in English and French, written and spoken
- Fluency in any additional European language (Spanish, Italian, Portuguese), would be a high advantage, but not essential
- Previous experience in a Customer Success, User Experience role, ideally in the SaaS sector is essential
- A previous track record in improving customer satisfaction
- Experience in gathering and analysing data from different sources
- Proficient user of Ms Office Package
- Ability to communicate at different levels and build relationships with internal and external stakeholders
- Strong Project Management skills with the ability to prioritise workload
- Excellent problem-solving skills and team working spirit
**What you will receive in return**:
- Offices based in Central Locations
- 3 days working from the office and 2 days working from home
- Health Insurance
- Annual team-building meeting in a chosen European location
**Interview process**:
- 1st interview with Talent Acquisition + assessment
- 2nd stage interview with HR
- 3rd stage interview with CEO
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