IT Service Delivery Technician I

Join Xylem in the global mission to #LetsSolveWater As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We are looking for an IT Service Delivery Technician I for our site based in Ennery (57365)

Key responsabilities:

- Help Desk Support: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects.
- Issue Documentation: Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing.
- Hardware Deployment: Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune).
- Connectivity Maintenance: Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices.
- User Account Setup: Assist in managing end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance.
- Troubleshooting: Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices. Escalate complex issues to higher-level support as necessary.
- Performance Monitoring: Monitor the performance of supported devices and report recurring issues to the appropriate support groups.
- Collaborative Support: Work with business partners and other IT support teams to facilitate software and hardware improvements, upgrades, reconfigurations, and/or purchases.
- End-User Assistance: Provide IT services for end users, including visitors within the assigned region.
- Security Support: Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards.
- Knowledge Sharing: Exchange on and knowledge related to IT services with other members of the support team.
- Asset Management: Participate in network asset management as per documented processes.

Qualifications:

- Associate’s Degree in MIS, Computer Science, or a relevant concentration preferred, with 1-2 years of experience; or 2 to 3 years of relevant and equivalent business or IT experience.
- ITIL knowledge preferred. A+, Network+, Microsoft, or other relevant technical certifications are a plus.
- Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system.
- Basic hands-on software and hardware troubleshooting experience.
- Fluent English speaking/writing.
- Excellent interpersonal skills and relationship in supporting VIPs.
- Oral and written communication skills.
- Customer service orientation.
- Problem analysis.
- Problem-solving.
- Adaptability.
- Knowledge of applicable data privacy practices and laws.
- Experience working within a team-oriented, collaborative environment.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.