Onboarding Manager

**About Dust**:
**We're creating a** **new AI operating system that has the potential to change the way companies operate**. Our mission at Dust is to **transform how work gets done** by letting any team and employee shape the exact agents they need to accelerate their jobs.

With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We already are a core part of their jobs.

We are at an exciting stage of our journey. We‘ve raised our Series A, expanded in the US, and hit the $1m and $2m ARR milestones in 2024; we aim to x5 our growth by the end of 2025.

Dust is a Sequoia-backed company with an experienced and determined team of optimists (coming from companies like Stripe or OpenAI) that like to focus on users, getting great things done by shipping fast, and doesn’t take itself too seriously while doing so.

**TL;DR**:
Joining Dust also means pioneering a new form of Customer Onboarding. As a GenAI-native company, Dust aims to illustrate how GenAI can help redefine the experience customers can expect from software and how customer onboarding teams can be designed with GenAI in mind.

**You’ll contribute to building a new product and category from the ground up in a fast-paced environment that encourages a** doer attitude and ownership over outcomes.

**What you’ll do**:

- ** Lead and optimize the full customer onboarding journey (60-90 first days) by**:

- Aligning with customers to define onboarding goals and tailored plans that align with their business objectives.
- Deliver engaging, hands-on training sessions to first-time users
- Deep-diving into technical features with more advanced users
- Identifying and prioritizing high-value use cases with vertical teams
- Monitoring adoption metrics, tracking onboarding KPIs, and proactively addressing blockers to accelerate value realization.
- ** Partner closely with Sales, Solutions Engineering and Success teams** to ensure smooth transitions and to continuously refine onboarding processes.
- ** Create Customer Education content**: Create high-quality, engaging content that helps users understand and fully leverage the platform. This includes identifying content needs, helping write guides and building our e-learning platform from the ground up.
- ** Be the voice of our users at Dust.** Provide insights on their experience to shape our product in the rapidly evolving GenAI landscape.

**Requirements**:

- 3-5 years of experience in customer success, onboarding, or enablement roles, preferably in B2B SaaS
- Familiarity with AI/ML concepts and ability to quickly learn new technical concepts
- Demonstrated experience creating educational content (documentation, video tutorials, or training materials) for technical products
- Excellent project management skills, able to juggle multiple priorities and stakeholders
- Experience training enterprise customers, both in-person and virtually
- Outstanding written and verbal communication skills in both English and French

**Location**:
We're prioritizing building our team with an in-person culture at our offices in Paris and San Francisco, valuing the magic that happens when talented people work closely together.

**Why Dust**:
We're not building yet another enterprise SaaS tool. We’re creating an AI OS that will fundamentally change how companies operate. We believe existing AI models are powerful enough to have a tremendous impact on the world (and will keep getting better) - the key is building the infrastructure so that they have context and explore the best interfaces for humans to interact with them.

We have the unique opportunity to explore and shape the way humans interact with machines while working on a product we use ourselves every day.

If you're excited about crafting products that reinvent B2B software and want to join a team that combines the best of startup culture with the backing of top-tier investors, we'd love to talk.
- Even if you don't check every box in our requirements, we encourage you to apply. We value diverse perspectives and backgrounds, and we're more interested in your potential and passion than a perfect match to our checklist._
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**Learn how we think and work.**:

- Our product constitution _a story about our mission_
- Agents at work - Latent Space, podcast with our cofounder, Stanislas Polu, 2024
- LLMs reasoning and agentic capabilities over time - dotAI, podcast with our cofounder, Stanislas Polu, 2024

Compensation Range: €60K - €80K