Client Success Manager

At Emarsys the Client Success Manager is responsible for the Satisfaction, Retention and Growth of a large number of clients, who are the lifeblood of Emarsys. The Client Success Manager will turn our Clients into Emarsys advocates by understanding their goals and demonstrating to them how our technology and services can add value to their business and improve their ROI - gaining the most through their investment in our Client Engagement Platform.

Client satisfaction is the key to our success, and the foundation of our long-term partnerships with our clients. As a Client Success Manager you will work continuously to understand your clients’ objectives and KPI’s, deliver value based solutions to them and exceed their expectations at all times, thus ensuring satisfaction. You will be responsible for a large number of our smaller clients, and by understanding your portfolio, you will be responsible for the renewal of their committed Annual Recurring Revenue of Emarsys solutions, reducing net churn and identifying growth opportunities.

**YOUR AREAS OF RESPONSIBILITIES**:

- Own the ultimate success of a portfolio of Emarsys’ Clients by taking responsibility for the Satisfaction, Retention and Growth of each account.
- Identify opportunities for clients to reduce their workload through automation and deeper integration of the Emarsys platform into their marketing operations.
- Work with the Senior Stakeholders of your account portfolio to understand and assess their business objectives and promote Emarsys’ value and ROI through adoption and usage of our solutions.
- Act as the point of escalation for client-specific issues, working with internal Technical Client Services, Professional Services or Leadership, to ensure a smooth and effective resolution for the client.
- Take ownership of the transfer of information from Product Development, Marketing and Strategy teams to your portfolio of clients to drive upsell and cross selling opportunities and secure our long term revenue stream through the timely renewal of client contracts.
- Consistently and regularly use Salesforce & other information systems to provide timely and accurate forecasting and reporting of activity.

**YOUR PROFILE**:

- Proficient in written and spoken French and English and French
- A high energy individual with a passion for technology, e-commerce, marketing and all things digital - with prior experience in a quota & results driven role.
- Excellent Client management skills and strong communication skills
- Well-rounded presentation skills and comfortable speaking with all levels of senior management
- Strong ability to multi-task and manage a high volume of clients, delivering against allocated targets
- Comfortable in a fast-paced, high-growth environment where taking initiative is expected
- Experience in using Salesforce or other CRM tools
- Great negotiation and communication skills (written and verbal)
- Demonstrated ability to deal with change, think strategically, and make complex decisions.
- Process and task oriented; very good time management and organisation skills
- To be self-motivated but able to work as part of a team with a positive attitude.
- Thorough knowledge of MS Office software (e.g., Project, Access, Excel, Word, Power Point).

**WHAT WE OFFER**:

- A job with a dynamic and experienced team of professionals.
- A great working environment, with opportunities to work with and learn from some seriously talented individuals.
- Emarsys Academy - we empower Emarsys employees to inspire excellence by developing their knowledge and skills.
- A company with an international outlook and a good market positioning.
- Be part of the engine that is behind a very fast growing business.
- Competitive remuneration.