E-mobility Customer Support Specialist

il y a 4 jours

CergyPontoise, France ABB Temps plein

**E-mobility Customer Support Specialist - German**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:

- Ensuring a positive customer experience throughout the entire process by giving customers regular updates and clarification
- Ensuring the resolution of customer issues (e.g. product, technical, order, payment related) by providing resolution immediately or coordinating with other internal and/or external teams by following specified processes and using agreed tools and systems.
- Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Proactively informing customers about issue status based on inputs, and clarifying any questions to improve service quality
- Regularly initiating customer feedback loops (surveys) by following commonly agreed processes, understanding satisfaction levels and identifying areas for continuous improvement needs
- Supporting regular maintenance of the contact list, routing tables and information on internal/external pages. Proactively identify potential improvement areas in process, practices, and tools together with the Team

**Your background**:

- Extensive experience with customer support, knowledge of principles and practices in customer service
- Proficiency in German & English.
- Ability to work on shifts (7 AM-3 PM or 11 AM-7 PM)
- Demonstrated ability to take ownership of customer issues
- Excellent people skills, good networking and communication skills
- Ability to adapt with change
- A collaborative, solution-focused approach

**Benefits**:

- Flexible work practices
- Healthcare plan
- Accident insurance

**More about us**:

  • E-mobility Customer Support Specialist

    il y a 2 jours

    Cergy-Pontoise, France ABB Temps plein

    **E-Mobility Customer Support Specialist M/F/d - German**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • E-mobility Customer Support Specialist

    il y a 2 jours

    Cergy-Pontoise, France ABB Temps plein

    **E-Mobility Customer Support Specialist - 2nd line M/F/d**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • E-mobility Customer Support Specialist

    il y a 2 jours

    Cergy-Pontoise, France ABB Temps plein

    **E-Mobility Customer Support Specialist - Spanish M/F/d**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...

  • Spanish-English Customer Support Specialist

    il y a 1 semaine

    Cergy, Île-de-France ABB E-mobility Temps plein

    In This Role Your Main Accountabilities Will BeMonitoring and resolving customer requests/issues that come in via multiple channels (e.g. phone, email, Portal) in a fast and competent way, providing assistance in any necessary escalation to other internal teamsEnsuring a positive customer experience throughout the entire process by giving customers regular...

  • E-mobility Expert Support Technique Niveau 2

    il y a 2 jours

    Cergy-Pontoise, France ABB Temps plein

    **E-Mobility Expert Support Technique Niveau 2 H/F**: **Développez votre carrière au sein d'ABB avec une équipe mondiale qui dynamise la transformation de l'industrie en vue d’un avenir plus productif et durable. Chez ABB, nous avons pour objectif de favoriser la diversité et l’inclusion. Ensemble, impliquons-nous pour maximiser les valeurs ajoutées...

  • Chargé de Relation Client

    il y a 2 jours

    Cergy-Pontoise, France ABB Temps plein

    **Chargé de Relation Client : e-Mobility - ESPAGNOL H/F**: **Développez votre carrière au sein d'ABB avec une équipe mondiale qui dynamise la transformation de l'industrie en vue d’un avenir plus productif et durable. Chez ABB, nous avons pour objectif de favoriser la diversité et l’inclusion. Ensemble, impliquons-nous pour maximiser les valeurs...

  • E-mobility Chargé de Relation Client

    il y a 2 jours

    Cergy-Pontoise, France ABB Temps plein

    **E-Mobility Chargé de Relation Client H/F - Allemand**: **Développez votre carrière au sein d'ABB avec une équipe mondiale qui dynamise la transformation de l'industrie en vue d’un avenir plus productif et durable. Chez ABB, nous avons pour objectif de favoriser la diversité et l’inclusion. Ensemble, impliquons-nous pour maximiser les valeurs...

  • Spécialiste du support technique

    il y a 2 semaines

    Cergy-Pontoise, France MESI Temps plein

    Titre du poste : Spécialiste du support techniqueDépartement : Support techniqueRattachement hiérarchique : Customer Support ManagerType de contrat : Temps pleinEntreprise : MESI France, 32 Boulevard du Port, 95015 Cergy-Pontoise Cedex, FranceÀ propos de MESIMESI est une entreprise MedTech en pleine croissance, dont la mission est de transformer les...

  • Spécialiste du support technique

    il y a 2 semaines

    Cergy-Pontoise, France MESI Temps plein

    Titre du poste : Spécialiste du support techniqueDépartement : Support techniqueRattachement hiérarchique : Customer Support ManagerType de contrat : Temps pleinEntreprise : MESI France, 32 Boulevard du Port, 95015 Cergy-Pontoise Cedex, FranceÀ propos de MESIMESI est une entreprise MedTech en pleine croissance, dont la mission est de transformer les...

  • EU Service Centre Lead Southwest

    il y a 2 heures

    Cergy, Île-de-France ABB E-mobility Temps plein

    Are you a driven team leader with a passion for people, performance, and customer excellence? We're looking for a Service Centre Lead to lead our Service Centre team and ensure outstanding service delivery that exceeds customer expectations every day.In This Role Your Main Accountabilities Will BeAccountable for leadership of direct reports to include...