Key Account Manager

The right career for all

Created in 2006, leboncoin.fr is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective: to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where it is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

What you’ll do & Who you are

Job Objective:
To ensure excellent customer service for Classifieds Mobility's key professional car accounts, by understanding and effectively resolving their issues, while contributing to the continuous improvement of processes and the achievement of customer satisfaction and operational performance objectives.

Your role may extend to other Classifieds Mobility Customer Service brands, to help improve customer satisfaction in customer relations assignments.

Missions and Responsibilities:
Expert Customer Support:
Ensure quality customer service for key automotive accounts through multi-channel customer service management.

Understand and analyze in depth the origin of problems encountered by customers, in order to provide adapted and personalized solutions.

Anticipate customer needs and exceed their expectations by proposing innovative and relevant solutions.

Guide customers in the use of their tools and services.

Collaboration and Coordination:
Work closely with internal teams (sales, marketing, technical, etc.) to support the resolution of customer issues and ensure smooth communication.

Identify and escalate anomalies encountered by users to the relevant partners.

Continuous improvement:
Adopting AI to improve our performance and satisfaction.

Analyze customer request flows to identify trends and implement improvement actions within the customer service department.

Make proposals to improve procedures and optimize processes, with the aim of improving customer satisfaction (CSAT) and SLAs.

Monitor changes in products and commercial offers and ensure that Customer Service processes are kept up to date.

Monitoring and reporting:
Monitor internal communication channels to relay information.

Monitor trends and updates to report habitual behavior and bugs.

Be accountable for your key performance indicators and proactively monitor your individual performance to adapt if necessary.

Team spirit:
Encourage team spirit and ensure effective collaboration between team members to achieve common goals.

Qualifications and Skills Required:
At least 2 years' proven experience in a similar position

Good interpersonal skills and oral and written expression (spelling and grammar)

Curiosity, quick-wittedness, reactivity and proactivity

Mastery of google sheet is essential.

Sense of responsibility

Taste for teamwork

Ability to prioritize tasks

Personal organization and responsiveness.

Knowledge of the automotive market is a plus.

Personal organization and responsiveness.

Languages: English: good level (spoken and written)
- Benefits:Pleasant working conditions (offices, possibility of teleworking...)-
Attractive remuneration (fixed, variable and-
profit-sharing)-
Opportunities for rapid, tailor-made professional developmen-
The meal voucher card-
Efficient and competitive health and provident insurance cover-
In addition to these, we offer other benefits.- Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.