Head of Customer Care

**What is Finary?**:
At Finary, we are on a mission to create the money management experience we’ve always dreamt of. We are building a one-stop shop that empowers a new generation of investors to achieve their goals. Finary allows its users to track their assets, manage their budgets, invest their money, and learn more about finance. If you’re looking for an ambitious team that’s revolutionizing an old-fashioned industry, get in touch

Mounir & Julien launched Finary in 2021. Since then, we have made great strides by reaching 500.000 users. We genuinely care about user experience, performance, and ease of use. We ship cutting-edge products with touches of delight. You'll join a winning team, learn insanely, earn life-changing money, and work with other A+ players.

**Why now?**:
A new generation of investors is emerging: an ambitious, involved workforce. Money is no longer taboo and the pension system is under tremendous pressure. At Finary, we see a world where investing empowers everybody to live the life they’ve always dreamt of. Finary exists to revolutionize the personal money management experience.

To fuel this mission, we raised 15M€ and are backed by leading investors like Y Combinator and Speedinvest. We are also backed by world-class founders like Steve Anavi & Alexandre Prot (Qonto founders), Matthieu Rouif (Photoroom), and Eric Demuth (CEO of Bitpanda). We also smashed the European crowdfunding speed record by raising 2.2M€ from our community in less than 20 minutes.

There’s never been a more exciting time to join Finary

**What we offer**:
At Finary, the team is composed exclusively of A-players who want to be challenged and achieve more. We're relentlessly pushing forward to deliver the best products possible. Our culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Read more about our values here.

You'll join a thrilling and motivating environment where you'll learn a lot and have a lot of freedom and responsibilities to express your talent.

Finary is a hybrid remote company. Our talented team is currently based in France and across Europe. Our office is located in the heart of Paris, and we organize on-site every 6 weeks.

At Finary, you’ll enjoy:

- Working with brilliant people in a motivating and fast-paced environment.
- Having the opportunity to have a real impact in a sector that touches everyone's life: personal finance.
- Being empowered and trusted to bring and become the best version of yourself.
- Gathering at the office or in nice places every 6 weeks.
- A competitive compensation package.

What we care nothing about:

- Fancy degrees.
- Free laundry, lattes, or other fancy perks.
- Meal vouchers.

You will report to our VP Operations.

**What you’ll do**:

- Lead by example: inspire, grow, and maintain a high-performing Care team, scaling operations while maintaining exceptional morale and performance.
- Ensure SLA compliance and deliver blazing fast world-class Care to our users.
- Develop scalable processes and workflows to support a growing customer base.
- Build and execute on an ambitious roadmap that strives to continuously raise the quality bar.
- Foster collaboration across departments, acting as a key liaison to ensure the Care team’s feedback drives impactful changes.

**You’d be a great fit if you**:

- Demonstrate a proven track record of **scaling teams** effectively while maintaining top-notch performance.
- Possess strong **analytical thinking** to solve complex operational challenges and make data-driven decisions.
- Have experience ensuring **regulatory compliance**, particularly in financial or operational workflows.
- Exhibit excellent **leadership skills**, leading by example and empowering your team to take ownership.
- Are an outstanding **communicator**, able to clearly convey ideas and align stakeholders across departments.
- Thrive in a **fast-paced, scaling environment**, adapting quickly to new challenges and opportunities.

**Bonus points if you**:

- Worked on **complex backend-heavy products**, with an ability to bridge technical understanding and customer needs.
- Demonstrated success in improving **customer retention strategies** through operational or product enhancements.
- Practice competitive sports.

**How to apply?**:
Tell us why you want to join Finary. Share with us what excites you about our mission and how you will contribute. Make your first impression count.

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