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Customer Experience
il y a 3 semaines
Ankorstore is an online B2B marketplace that connects independent shop owners and specialist brands with retailers. It offers benefits for both retailers and brands. Our +250.000 retailers can discover and select from over 20.000 brands in just a few clicks, benefit from 60-day payment terms, test sales with a low minimum order quantity, and take advantage of the constantly evolving tools offered by the platform. As for brands and creators, Ankorstore allows them to sell their products to stores all over Europe, benefitting from direct contact and returns with retailers, and payment upon delivery, solving any cash flow issues.
We recently reached unicorn status with a valuation of €1.75 billion, and we grew to a company of +650 employees of +45 nationalities and offices in the UK, France, Benelux, Spain, Italy, Germany, and Sweden).
Join us if you are excited to support our vision of rewilding independent retail
**About Your Role**
The Customer Experience (CX) team's vision is to ease our customers' life while proposing them great services. Our team has nearly 150 people and is growing rapidly to support the success of our company. This rapid development presents many transformation challenges that have to be addressed by great talents.
As a Project Management intern, you will help our marketplace to absorb high growth at the highest level of quality by developing scalable processes and launching critical projects.
Some of the questions that you will have to answer daily will be, how can we integrate brands very fast with a seamless experience? How can you improve our support team's efficiency with better tooling? With anything else? What can you automatize?
We are at the beginning of a great journey and there is a lot to do to allow our business to scale in order to deliver on our ambitious goals.
Your missions are defined as follows:
- Support Customer Experience teams by building and maintaining scalable and efficient processes
- Coordinate with other teams (Product, Logistics, Sales) on Tech/Tool projects that may impact the Customer Experience team's efficiency and way of working
- Support our Operations Managers in their day-to-day tasks and projects
- Scope and launch ad hoc or continuous improvement projects
- Constantly review Customer Experience activities at scale in order to improve overall efficiency
**Preferred Experience**:
- Graduated from Top Engineering School or Business School
- You enjoy and are used to working in a fast-paced & ever-changing environment
- You have experience in Excel (BI tools and SQL are a +)
- Fluent in English (French is a +)
**Most important qualities to succeed in this role**:
- You like to get your hands dirty, everything is to be built
- Rigorous and driven by excellence - you are recognized for your thoroughness and reliability
- Data-driven, analytical and detail-oriented
- Synthesis skills - you are able to deliver sharp results/messages
- Organized and structured in your work
- Curious, creative & proactive
- Excellent written and oral communication skills
- Confident adapting to a fast-paced company environment with a strong learning curve
**Benefits**
- Strong values, purpose-driven company, in an international environment
- A highly dynamic environment in a fast-scaling company at a stage where you will be able to be proactive and shape propositions autonomously and participate to the future of the organization
- A playground for development with exciting career opportunities (incl. International) and opportunities to meet strong mentors
- One in a time opportunity to join one of the fastest-growing European scale-ups just after series C achieving unicorn status, backed by powerful VCs (Bond, Tiger Global, Bain Capital)
- Ankorstore is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status._
