Launch Coordinator

il y a 1 semaine

Paris, France Lightspeed Commerce (FR) Temps plein

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We are seeking a full-time energetic, driven and passionate Launch Coordinator to join the Customer Success Hospitality Team. Reporting to our Launch Services Hospitality Manager, you will be responsible for ensuring the successful onboarding of new Lightspeed hospitality customers. You'll manage all post-sales onboarding activities and maintain early stage customer satisfaction. You will deal with B2B customers in a technology-based environment.

**What You'll Be Responsible For**
- Ensure as many customers as possible go live with our software within the least amount of time (main KPI);
- Make sure customers receive the resources and training sessions they need to go live;
- Working together with a highly motivated CS and sales team;
- Keep track of customer progress and activities in software tools like Salesforce and ChurnZero software;
- Getting a brief understanding of our Hospitality software;
- Plan and schedule new webinars for our Implementation Specialists and make sure customers attend our sessions;
- Follow-up after the webinar to service our customers the optimal way.

**What You'll Be Bringing To The Team**
- 0-2 years of experience working with B2B customers, preferably in a solution-sales / technology-related environment;
- Good to very good spoken and written **French and English**;
- Ability to thrive in a competitive environment and execute tasks within short time lines;
- Results-driven, metrics-oriented, and resourceful;
- Passion for people and technology;
- Strong organizational and multitasking skills.

**Even better if you have, but not necessary**
- Hospitality experience

**Come live the Lightspeed experience...**
- Genuine career opportunities in a company that's creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact.

** and enjoy a range of benefits that'll keep you happy, healthy, and (not) hungry**:

- Lightspeed share scheme (we are all owners)
- Company pension program
- Health and wellness benefit
- Mental health online platform and counseling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day

**À propos de nous**

Propulsant les commerces qui sont le moteur de l'économie mondiale, la plateforme de commerce tout-en-un de Lightspeed aide les commerçants à innover afin de simplifier, adapter et offrir des expériences client exceptionnelles. Notre solution infonuagique transforme et unifie les opérations en ligne et hors ligne, les ventes omnicanaux, l'expansion avec de nouveaux emplacements, les paiements internationaux, les solutions financières et la connexion aux réseaux de fournisseurs.
- Fondée à Montréal, au Canada, en 2005, Lightspeed est inscrite à la fois à la bourse de New York (NYSE: LSPD) et à celle de Toronto (TSX: LSPD). Avec des équipes en Amérique du Nord, en Europe et dans la région Asie-Pacifique, la société dessert des entreprises des secteurs de la vente au détail, de la restauration et du golf dans plus d'une centaine de pays.

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