Account Manager

il y a 5 jours

SaintCloud, France Terranova Security Temps plein

Does the idea of joining the global effort to train the world’s cyber heroes pique your interest? Are you ready to join a dynamic, fast-growing company that offers a flexible, supportive workplace culture that’s perfect for professional development? If so, Terranova Security is for you As a global partner of choice in security awareness training, Terranova Security works with cyber security leaders to introduce a human-centric approach to protecting sensitive information and reducing risk.

Reporting to the Director, Account Management Services, the **Account Manager** ensures the overall management and well-being of the customer relationship, as well as its continuity over the long term, with the objective of retaining and growing the company’s client portfolio.

**Responsibilities**:

- Manage and oversee a customer portfolio and ensure achievement of annual sales objectives by developing and fostering multiple business relationships within the same organization
- Drive client retention, renewals, upsells and client satisfaction
- Proactively nurture the customer relationship post implementation to ensure achievement of the retention rate objectives for the portfolio
- Develop a clear understanding of client's business environment to be able to advise clients and propose adapted solutions
- Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals
- Prepare and manage proposals, negotiate, initiate and follow through from approval, order and invoicing process
- Maintain and update the customer's knowledge on new products and service offerings
- Be able to analyze, prepare and present the status and development strategy of each client

**Required qualifications**:

- 3+ years of experience in an B2B business development, sales or account management position; required
- Bachelor’s degree with a preferred focus in business or IT; or other relevant work experience
- Experience in a technology-related sales position, within cybersecurity will be considered a strong asset;
- Proven ability to communicate, present and influence key stakeholders within customer organizations, both in English and French required;
- Passion for sales and professionally persistent with strong negotiation skills;
- Strong interpersonal and writing skills;
- Good knowledge of Salesforce; an asset
- Demonstrated success developing and fostering business relationships ;
- Exhibits excellent time management and organizational skills;
- Comfortable working in a fast-paced environment and taking initiative to get things done; and
- Team player.

**Here’s why you should join us**
- Contribute your skills and voice to a company enjoying rapid growth and expansion
- Be part of a tight-knit culture where diversity and inclusion are a major priority
- Flexible schedule and remote work opportunities
- Flexible Fridays all year round, allowing you to condense your work week in 4.5 days
- Paid day off for your birthday
- Paid personal and sick days
- Competitive salaries, comprehensive group health insurance plan
- Employee referral program

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