Customer Service Clerk
il y a 1 jour
JOB DESCRIPTION CHARGE (E) DE CLIENTELE
SOCIETE / DIVISION
COTY France / Consumer Beauty
ENVIRONNEMENT ORGANISATIONNEL
Le ou la chargé(e) de clientèle exerce sa fonction au sein de la Supply Chain dans une équipe de 6 personnes
REPORTING
Customer Service Manager
MISSIONS
Assurer l’interface logistique entre Coty et ses clients et la gestion du cycle « Under to cash »
Traiter les commandes
Gérer les volumes promotionnels
Assurer la relation clients
Assurer l’interface avec notre entrepôt logistique
Gérer les litiges livraisons
Assurer la relation avec la force de vente Coty
Assurer les relations avec les Compte
- clés Coty
Analyse quotidienne des ruptures de la veille
Traitement de certains litiges et pénalités
COMPETENCES REQUISES
Maîtrise de SAP ( module SD)
Connaissance clients GMS
Connaissance Excel basique + TCD
Réactivité
Rigueur
Autonomie
Anglais écrit
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