Data & Analytics Customer Success Manager

**As Beamy grows, the CS team needs to be strengthened **and we are looking for experienced and talented ** Customer Success Manager - Solution Expert **who want to build the future of SaaS management, while developing their own skills and expertise. The integration of Beamy with our customers goes through a phase called **Discovery**. This is the key phase for the successful use of Beamy. **The CSM is an essential link in the success of our customer projects **between the Sales team and the Product team. **Our clients are large accounts** in industry, retail and banking/insurance. The people we work with are various, including operational people and **C-levels** from the following personas : CIO, Purchasing, DPO, CISO, etc. **YOUR MISSIONS**: **Project Management (60%)** > Partner with customers to establish clear business goals, timelines, priorities and metrics of success > Organise project monitoring and efficient reporting to satisfy our clients and deliver value (project committees, schedule monitoring, deliverables monitoring) > Onboard our clients on Beamy : integration, set up, training and regular follow up > Frame and plan the customer roadmap and get the data concerning the client's saas **Analysis & Optimisation (30%)** > Digging into the data at your disposal to highlight relevant lessons for our customers about their SaaS Stack > Collaborate with stakeholders (Ops, Sales and Product team) to ensure great results and quality data to our customers **Side project (10%)** > Contribute to improving onboarding efficiency by creating tools to help scale onboarding efforts > Acquire and maintain a thorough and technical knowledge of our product and tools **Objectives at 3/6/9 months**: 3 months : be able to manage at least one Beamy project independently and know the different areas of expertise and issues 6 months : master project management 9 months : master project management and analysis/optimisation **WHAT WE OFFER**: - **A package around 45K€ + stock options **\uD83D\uDCB0(Our salary grid focuses on two variables : your level of impact in the organisation and your job expertise observed during our interviews) - Brand-new office in the heart of Paris, at Opera, (9th district) - A key role within our organisation with the opportunity to be a decisive player in transitioning Beamy from startup to scaleup, - Full ownership and strong autonomy, free of micro-management, - The best health mutual and lunch vouchers available (Alan & Swile), - A united and highly dedicated team who's not faint-hearted, **ABOUT YOU**: **If you have lead complex projects with stackholders part of IT departments**, there is no doubt that you will thrive in this central position for our activity and its deployment. It will be easier for you to succeed the missions if: - You have at least 3 years of experience, **working with large Enterprise customers as Project Manager or Consultant**: - You are the king/queen of data, **Excel has no secret for you** and you have **excellent analytical skills** to use the data and transform it in benefits for the client - You want to work in a high growth environment that is constantly evolving - You give a lot of importance to team bonding and **team spirit**: - You speak both **French and English fluently** **Application & Hiring process**: **Our hiring process for this role**: - A 30min Introduction call with Leslye - Senior Talent Acquisition Specialist to make sure our expectations are aligned. - A 30min video call with Louis - Lead CS to deep dive into the role and to check that your skillset and mindset fit for the job. - A Case study - 1h of Who Interview with the HR team, to make sure we're a great fit in terms of culture - On-site session to get a feel of the work atmosphere during a lunch + reference check