Solution Deployment Manager

Hey you Want to work for one of the fastest growing SaaS companies in the world?

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the
**Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better.

Are you ready to be a part of the learning revolution?

**About This Opportunity**:
A Solution Deployment Manager leverages skills in Project Management and Business Analysis, to ensure that Enterprise customers are quickly and successfully onboarded to the Docebo platform. This role sits on the Professional Services team and is responsible for managing the Onboarding Phase for multiple Enterprise customers. You will work closely with Help Desk Specialists and Customer Account Managers to ensure Docebo customers receive amazing support in every phase of their journey with Docebo. Docebo is a high-energy work environment, so you need to be able to keep up with the fast pace and the demanding work, and have no problem with multi-tasking.

**Location**: Paris, France

**Responsibilities**:

- Deal with customers from different countries, managing multiple projects concurrently;
- Work with customers to identify and document Success Criteria that will be tracked over the duration of the Onboarding.
- Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives
- Document Onboarding project activities to ensure alignment and continuity across the Customer Success departments.
- Facilitate the development of functional/technical specifications to meet client’s functional, enhancement, and integration requirements during implementation
- Prevent, identify, quantify, and communicate risks internally and externally
- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets

**Requirements**:

- ** Fluency in French, oral and written required**:

- Fluency in English both written and spoken A strong desire to become a Docebo product expert.
- Experience in an IT Project Manager role or in IT service implementation and delivery
- Experience working with clients in the ‘Large Accounts, Enterprise’ space
- Working knowledge of project management principles
- Great understanding of consulting processes and software implementation
- A natural inclination to resolve customer problems and help them be highly successful.
- Experience working with support, QA, and product teams to resolve customer issues.
- BA/BS or equivalent experience
- Ability to travel as required (10% or less)
- Experience in E-Learning / Learning Management industry is preferred;
- General knowledge of programming languages and specific experience with REST Webservices

LI-Remote

**Benefits & Perks**
- Inclusive and flexible work environment
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)

**About Docebo**

Here at Docebo, we power learning experiences for over 2,900 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do