Customer Service Technical Specialist
il y a 1 semaine
Enablon, a Wolters Kluwer business, is the world’s leading provider of Sustainability, EH&S and Operational Risk Management Software. Enablon’s mission is to enable the Sustainable Company. It offers the industry's most comprehensive enterprise EHS software platform with technology, content and services that help large & complex organizations manage risks, ensure compliance and continually improve operational excellence.
- Our objective is to empower professionals who, day after day, are making this difference.
- We believe that with the right people, processes, and technology you can create a path to excellence and turn the ordinary into the extraordinary.
- Responsibilities
- Support & Maintenance- Provide level 2 support to clients Follow up on maintenance of client software- Qualify and provide solutions to defects raised by clients Comply with Service Level Agreements defined with the clients- Provide rigorous and timely updates to client requests- Strive to reduce response time for support issues Analyze technical feasibility, and propose solutions to meet customer requirements-
- Deliver quality work Maintain documentation Provide additional support services for premium clients Develop, maintain and optimize the interactions between all the internal parties at Enablon- Share best practice recommendations with customers, ensuring an optimal use of the software- Manage customer expectations throughout the support period Comply with support processes and best practices Develop a image of a service of great quality and value with clients Ensure customer satisfaction and enhance relationship management.
- Organization
Actively participate in own career development and continuous improvement Provide pro-active reporting to the Support Manager Document and share best practices and lessons learned with peers Collaborate with Product Managers and Developers to improve products Propose improvements to existing processes and tools Participate in recruiting activities Comply with internal reporting processes and rules (timesheets, time-off, etc.)
- Education & Experience
- 4-year degree in Computer Science or Software Engineering
- 2 years of professional experience developing software
Programming
Proficient in at least one programming language Familiarity with HTML, CSS, JavaScript, C, C++, VB,.NET and other web technologies Knowledge of database design concepts
Language
Fluent in English
Fluent in French can be a plus
- Skills, Competencies and Values- Detail-oriented Self-motivated and enthusiastic Creative, service-oriented and solution-driven Highly productive and efficient Focused and organized Responsible and accountable Proactive on self learning.- Customer Impact: Take ownership of client issues Demonstrate high responsiveness with clients Build good relationships with clients Always have a positive attitude. Provide guidance and manage client’s expectations Promote customer delight values within support Bring new ideas to develop customer delightWe will offer you- The ability to be part of a close-knit, international, supportive team, working in a fun environment, who are passionate about Technology and Innovation- Opportunities to work for a global company with offices in Paris, London, Den Haag, Chicago, Montreal, Sydney- Cool, modern offices with a game room, Team events/Parties- Hybrid work that allows you to work from home 3 days/week.
- Come join us
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