Support Analyst

Descriptif de la mission

The support analyst will be responsible for firstly elaborating, building, executing a support tool set and then coordinate and promote its usage across IT and Business departments in LCH SA aligned with LSEG Group Cloud Strategy.

Position dans l’entreprise

Cadre de la mission
- In charge of the project plan execution with Implementation of tactical scripts and solutions to address project objectives.
- Work collaboratively with stakeholders, business analysts, architects teams and external service providers.
- Preparation and coordination of delivery plan with partners and internal technical teams.
- Participation of standard team procedures in order to meet the service levels required by LCH Members and Clients in both Production and Member Test environments.
- Maintenance of the Test environments data, including its static data, and maintenance of the software required to run the environments, all in relation with the TDM
- Post production follow-up

Compétences requises
- Unix, SQL skills suitable to data analysis and problem solving.
- Desire to automate manual tasks in order to improve efficiency.
- Structured approach to working and following process.
- Proactive and clear communicator who will demonstrate initiative and escalate issues quickly when required.
- Operational verbal and written French and English skills.
- Good interpersonal skills, and capacity to understand the key users
- Direct approach, dynamism, delivery oriented state of mind
- Team spirit, and capacity to work in multicultural and distributed teams

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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