Technical Account Manager

il y a 5 jours

Paris, France Scaleway Temps plein

**About the job**

The Excellence team is growing, and we are looking for a Technical Account Manager to improve the customer experience and personalized support.

Reporting to Pierre-Antoine Paganelli, you will be in direct contact with our developers, the Customer Success Manager and the Sales team, and your mission will be to ensure customer satisfaction and create loyalty for our top customers.

**Minimum qualifications**:

- Very good command of English
- Demonstrate excellent communication skills
- Solid knowledge of the cloud environment
- Advanced knowledge of hardware, software and network dimensions

**Responsibilities**:

- Technical management of a portfolio of clients with a specific service level
- Show proactivity and reactivity to the request of the clients under your responsibility, in accordance with our SLAs
- Manage the activity surrounding our Business clients (onboarding, operational activity, growth, new requirements, reporting)
- Act as a privileged contact for our biggest accounts in case of an incident
- Work hand in hand with our Sales teams to make sure of customer satisfaction and of PoC success.

**Localisation:
This position can be either:

- Based in our offices in Paris or Lille (France), partial/full remote is possible
- Fully remote in Europe

**#LI-Remote, #LI-Hybrid**

**Questions about this job? **Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.

Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell,
**we’d love to hear from you**.

**About Scaleway**

Located in Paris, Amsterdam and Warsaw, Scaleway’s complete cloud ecosystem is used by 25,000+ businesses, including European startups, who choose Scaleway for its multi-AZ redundancy, smooth developer experience, carbon-neutral data centers and native tools for managing multi-cloud architectures.

With fully managed offerings for bare metal, containerization and serverless architectures, Scaleway brings choice to the world of cloud computing, offering customers the ability to choose where their customer’s data resides, to choose what architecture works best for their business, and to choose a more responsible way to scale.

We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.

Find out more about working with us on Scaleway’s Career Page.

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