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Director Emea Customer Operations
il y a 3 semaines
Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally.
We push the boundaries, taking solar technology higher, faster, and farther than before.
We hold ourselves to a higher standard, striving for the highest integrity, safety, and quality.
We thrive together as a global team, embracing our diverse backgrounds to make a positive impact on the world.
Join us in POWERING POSITIVE CHANGE
To help Maxeon powering positive change, the Customer Operations Director will be responsible for the following duties and responsibilities (other duties may be assigned)
This role is open to all EMEA / EU countries
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
**General**:
Ensure great customer experience while being agile, lean and cost effective
Lead an international team across multiple time zones responsible for managing order fulfilment of large volumes for a diverse product portfolio in the EMEA region
Create, standardize, optimize business processes and tools, compliant with SOX and international trade practices, with KPIs based on data-driven metrics across the entire operations organization
Work directly with products, marketing, sales, sales operations, and aftersales teams to jointly develop tightly coordinated regional operation plans
Provide direction and strategy to implement operational setup for new markets in collaboration with sales and marketing leadership including but not limited to INCOTERMS, warehousing strategy, IT infrastructure, setting up legal and tax entities, etc.
Collaborate with sales, marketing and aftersales teams to educate customers on supply contracts and operational details around product deliveries
**Order Management and Customer Care**:
Lead an efficient and customer centric order management function from pipeline management to invoicing
Use industry leading tools and measurements to continuously improve customer service and relationships
Directly develop key customer relationships to establish Maxeon as the undisputed premium global solar brand
**Planning & Scheduling**:
Oversee the regional supply planning function, working with demand & centralized planning teams to ensure appropriate production signals to fulfill orders across several different sales channels
Manage inventory levels in 3PL’s warehouse spread across multiple countries, meeting days of supply targets, optimizing the level of inventory to get the best customer service while reducing cost of capital
Ensure available to promise reporting is maintained to a high level of accuracy, enabling an efficient order scheduling process
**Logistics and Distribution**:
Oversee a cost effective and service focused downstream logistics function within the region, including shipping ex-factory to 3PL’s warehouse or direct ship to customers and warehousing and distribution activities
Build a sustainable logistics network, working cross functionally with other regional operations and global logistics team
Develop/Maintain cost reduction roadmap to ensure optimized logistics services
Be accountable for inventory and trade compliance
**REQUIREMENTS**:
Engineering degree or other related graduate degree in supply chain management, operations, logistics, business administration, transportation, or engineering
5+ years relevant work experience in managing Customer Operations on a Global scale
Strong Leadership skills in a multicultural organization
Highly knowledgeable in E2E Supply Chain Operations
Strong analytical, planning, revenue forecasting and presentation skills with ability to accurately anticipate, identify and meet the needs of diverse customers
Track record of delivering products on time and under budget with high customer satisfaction while balancing operational risk with P&L financials
Track record of negotiating, executing and managing complex master supply agreements and relationships with key accounts
Ability to design and deliver influential presentations
Firm grasp of operations, supply chain, inventory, distribution, logistics, transportation, and business management associated with delivering a high volume of diverse product portfolio across multiple regions
Deep knowledge of international trade and taxes
Attention to detail and proven track record of problem-solving abilities
Strong interpersonal skills, excellent written and oral communication skills and a reputation as a team player
Professional fluency in English and at least one EU language
Must be amenable to work on Hybrid set-up
Safety Compliance
Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety sta
