Customer Operations Supervisor

il y a 7 jours


La ChapelleSaintMesmin, France STERIS Temps plein

Chez STERIS, nous aidons nos clients à créer un monde plus sain et plus sûr en leur fournissant des produits et services de santé et de sciences du vivant, partout dans le monde.

**Position Summary**:
Assists with planning, directing, and coordinating activities of Customer Service Representatives engaged in providing front-line support to Field Sales Organization and global Customer Operations departments. Works with Customer Operations Manager as well as other departments to ensure all Customer Services Representatives have proper resources, training, and support to maximize Customer satisfaction and operational efficiency.

**Duties**:

- Working with Life Sciences Global Customer Operations Supervisors, review and determine appropriate course of action for the entire Life Sciences order management process for capital equipment, service parts, service scheduling, and/or consumables.
- Provides on-going communication with Field Sales relative to policies and procedure, schedules and staffing, backlog and order management.
- Continuously monitors daily operations and workflow and implements improvements as needed to ensure customer satisfaction, productivity and effectiveness.
- Participates in departmental initiatives for new projects, implementation of processes and/or problem resolution.
- Provides monthly evaluations based on observations and audits
- Performs monthly reports on departmental statistics and monitors staffing and performance levels based on the data

**Education Degree**:
**Required Experience**:

- 5-7 years related Customer service experience**Skills**:

- Previous success with taking on new initiatives- Knowledge of product & service capabilities sold by STERIS Corporation preferred- Demonstrates ability to coach and lead a strong team- Proficient with Microsoft Office, Sales Connection, Siebel and Oracle- Ability to communicate effectively both orally and in writien- Strong organization, leadership and development skills- Demonstrates initiative and adaptability- Develops innovative solutions to problems- Ability to deal with challenging situations and Customers- Skilled in providing constructive feedback**Working Conditions**:
STERIS est l'un des principaux fournisseurs de produits et services qui répondent aux besoins des domaines de croissance de la santé : procédures, dispositifs, vaccins et produits biologiques. Nous existons pour remplir notre MISSION D'AIDER NOS CLIENTS À CRÉER UN MONDE PLUS SAIN ET PLUS SÛR. STERIS est une entreprise de 3 milliards de dollars, cotée en bourse (NYSE : STE) avec environ 16 000 associés et Clients dans plus de 100 pays.

En sa qualité d'employeur, STERIS s'efforce de respecter le principe de l'égalité des chances.



  • Saint-Denis, France Equinix Temps plein

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Production Supervisor

    il y a 3 jours


    Saint-Donat-sur-l'Herbasse, France Quaker Houghton Temps plein

    The Production Supervisor at IKV Tribologie, a Quaker Houghton grease manufacturing site, oversees daily shop-floor operations, ensuring timely and safe production aligned with customer requirements. This role includes team leadership (approx. 13-14 direct reports), production planning, and operational coordination to maintain efficiency, quality, and...


  • La Tour-de-Salvagny, France Maxeon Temps plein

    Maxeon Solar Technologies is a global leader in solar innovation. Built from 35 years of boundary-pushing solar innovation, Maxeon designs, manufactures, and sells industry-leading SunPower branded solar products. Maxeon is Powering Positive Change every day with a brilliant, passionate and driven team of more than 5,000 people globally. We push the...

  • Works Supervisor

    il y a 2 semaines


    Saint-Ismier, France Exyte GmbH Temps plein

    **Your vision is ambitious. Just like ours.**: Our people are our success. As one of us, you will contribute to engineering excellence for the high-tech markets of the future, including semiconductors, batteries, pharmaceuticals, biotechnology, and data centers. At Exyte, you will be part of a global community of challenge seekers who are ambitious and...


  • Saint-Denis, France Equinix Temps plein

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Accounting Supervisor

    il y a 3 jours


    Saint-Michel-sur-Orge, France Aggreko, LLC Temps plein

    We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for an Accounting Supervisor to bring their expertise to the business in France. Why...

  • Accounting Supervisor

    il y a 3 jours


    Saint-Michel-sur-Orge, France Aggreko, LLC Temps plein

    We're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for an Accounting Supervisor to bring their expertise to the business in France. Why...

  • Operations Manager

    il y a 2 semaines


    La Boissière-en-Gâtine, Nouvelle-Aquitaine, France CVS Health Temps plein 17 $US - 29 $US

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...


  • Saint-Denis, France Equinix Temps plein

    Data Center Customer Operations II Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global...


  • Saint-Denis, France Equinix Temps plein

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...