Customer Success Manager Fr

France, Île-de-France, Paris
DESCRIPTION

As a Customer Success Manager, you'll be at the forefront of our organisational goals, making an operational contribution to the strategic vision of our customer-focused initiatives. Your job goes beyond just making sure our customers happy and understand the value of our product - it also involves building long-lasting relationships with clients and putting in place measures to keep them from leaving.

Your position transcends conventional responsibilities, offering a gateway to impactful contributions within the realm of sophisticated dining experiences. At Zenchef, we merge technology seamlessly with hospitality, providing an unparalleled platform for meaningful gastronomic encounters.

**Core Responsibilities**:
**Customer Relationship**: Build trust and strengthen customer relationships.
**Solution Optimisation**: Rightsize solutions and ensure optimal usage.
**Revenue Growth**: Identify opportunities and suggest additional services for customer benefit.
**Churn Prevention**: Proactively engage in activities to prevent customer churn, ensuring long-term partnerships.
**Upgrade**: Ensure that the migration from Resengo / Formitable back-office is as smooth as possible

**Mission**:
Increase lifetime value
Maximize customer satisfaction by optimizing their use of our tools.
Demonstrate empathy towards customers, aiding them in utilizing our system to its fullest potential.
Strategically support restaurateurs, enhancing revenue per customer.
Actively contribute to churn prevention through appropriate tool utilization and engagement strategies.
Contribute to improving the Net Promoter Score (NPS) and product enhancement by gathering customer feedback.
Maintain comprehensive customer information in the CRM.
Lead negotiations for upgrades and pricing renegotiations.
Help customers to move to the FT / Resengo back-office to ZenchefOS

**REQUIREMENTS**:
Experience in empathising with customers and account management.
1 year minimum of experience in a role as onboarding manager, account manager or customer success manager.
Passion for ensuring the success of our restaurant partners.
Demonstrated grit, tenacity, and persuasiveness.
Ability to connect the dots and think strategically.
Excellent written and oral communication skills, coupled with autonomy and interpersonal finesse.
**Bonus**: Restaurant industry experience
Fluent in French & English
Dutch or German are very appreciated as additional language

About Zenchef

At Zenchef, we empower over 19,000 European restaurants. Our platform streamlines reservations, optimizes tables, and fosters lasting connections. With a suite of features that enhance the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people to the table.

Our Values

At Zenchef, our core values—Craft, Thrive, and Heart—shape our journey. We are dedicated craftspeople, seamlessly blending ownership and hospitality, prioritizing quality, and continually evolving. Leadership, growth, and a long-term vision collectively steer our decisions, fostering an environment where everyone can flourish. Rooted in trust and compassion, we not only celebrate unity but also cherish the moments we share together.

We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.