Junior Customer Success Manager Fr

AB Tasty helps build the internet of the future by allowing brands to address their users in a personalized way. Images, messages, page structure... everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users. AB Tasty is about helping the brands sell better, by creating more positive consumer and better user experiences across all of their digital properties. We must be on to something, since we're proud to say we have:

- 1000+ customers, including Cartier, Clarins, L’Oreal, Jaguar and Landrover, and Sephora
- 250+ employees in 7 countries on 3 continents (Americas, Europe, Asia)
- Raised $64 million to grow globally
- Bonus: we're nice, too, we promise

Upon joining AB Tasty, you will become part of our FR Customer Success team. You will work closely with them to ensure our clients are making the most out of the AB Tasty tools. You will also gain your own client portfolio to structure successful relationships and be their main point of contact in order to manage their day-to-day requests.

**Contract & Location**:

- Permanent full-time contract
- Paris Office, with a smooth remote work policy (up to 3 days a week)
- Client Management:

- Be responsible for the management of a customer portfolio- Help build loyalty by creating an excellent relationship with existing customers- Analyse and identify new areas for optimization following data analysis- Be proactive to make our clients successful- Maximize your portfolio’s expansion while minimizing churn and contraction- Customer Education:

- Undertake operational and methodological training- Support clients in their implementation of tests and personalization campaigns- Product Adoption and Product Evolution:

- Increase Product Adoption- Participate in the platform evolution with product teams, sharing clients' feedback, needs, and pain points**A few examples of your responsibilities**:

- A proactive mindset
- Excellent oral and written communication skills
- 1st experience in SaaS company, project management, and client relationship management (internship, apprenticeship)
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded, curious of mind, and rigorous
- Appetence for tech and digital ecosystems

**What we offer**:

- ** Huge impact. **AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success.
- ** The opportunity to unleash your creativity.** You’ll be free to contribute to the processes, the tools and the organisation of the team, according the agile principles.
- ** No micromanaging.** Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact.
- ** International reach.** Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English.
- ** Continuous education. **We offer many opportunities for each employee to learn and grow from a mix of professional and non professional topics
- ** Unique career opportunity. **By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible.
- ** Lots. Of. Fun. **Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes, parties, and a company-wide retreat every year with employees from all countries gathering for 2 days of fun.
- ** Remote working, flexible schedule. **This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping.
- ** Time for yourself.** After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed, but also to make you succeed.

Our Hiring process:
1️. Interview with one member of the TAS team
- 2️. Interview with 2 team leaders
- 3️. Case study debrief on 3 topics : client recommendation, client management and dashboard analytics
- 4️. A final interview with our Customer Success & Growth Director
- 5. A Team fit Interview