Customer Success Manager

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a
single cloud-based platform to help businesses be their best when it really matters-at the
Moment of Service.
At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our
customers, but on how we can make a real change and have a worldwide impact. We help solve some of
society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and accept that there are so many different perspectives in this world. As a truly
international company serving people from around the globe, we realize that our success is tantamount
to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you
will be joining a winning team with a commitment to sustainability; and a company where we get
things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can
MakeYourMoment so that we can help others make theirs.
If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS

**Job Description**:
The Customer Success Manager will take the customer facing role and is responsible for customer success for our regional customers and need to to be handle a strong senior customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Customer Success Manager is front and in center with our customers, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more

**Qualifications**:

- ** Strong leadership skills**. This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations - **Ability to lead through influence and trust**:

- ** Collaboration and Communication. **Excellent communication and relationship management skills. Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT-management, Data base administrators and Data Scientist)
- ** Relationship Building. **Adopts a “human first” approach to all activities and able to put themselves in the customers shoes. Understands customers’ needs clear communication and customer commitment
- ** Management skills. **Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
- ** Experience customer centric role. **Generating software customer value with quick time to value realization
- ** Passion for creating a strong customer satisfaction**
- ** Prescriptive approach. **Uses a prescriptive approach to drive customer decisions and align key stake holders towards action including challenging customers to change course when needed
- ** Commercially Aware. **Both in terms of understanding the customers business as well as the commercial relationship between IFS and its customer
- ** Proactive Problem Solving. **Proactively manages and owns the work process to drive desired outcomes, prioritizes work by focusing on what’s important
- ** Product and use - case knowledge. **Knowledge of supported products and being able to identify how they solve key use cases and challenges for the customers is a benefit
- ** Cross-functional collaboration. **Effectively collaborates with other colleagues and teams to drive customer outcomes and company outcomes
- ** Fluency in French and English (verbal and written)**
- ** Equivalent work experience in a relevant field**
- You will work with the leading Business Software experts and have contact with the world’s latest technologies. You can expect an open team culture, focusing on inclusion and a pleasant working atmosphere with flat hierarchies._

Additional Information
**Location**: This role is based in Paris, France