Customer Community Manager Internship

il y a 5 jours

Paris, France Pigment Temps plein

**Our Story So Far**:
Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.

In less than 5 years, Pigment has grown to over 480 employees across offices in New York, Toronto, London, Paris and soon San Francisco, and attracted a total of $393M in investment from some of the top Venture Capital firms globally.

We serve a range of leading global brands like Figma, Coca-Cola, Unilever, Deliveroo and Klarna to name a few

**What you'll do**:
- Support the growth and engagement level of Pigment’s online community.
- Review community content and identify help topics or relevant posts that need to be created.
- Maintain a regular badging process to recognize user achievements.
- Create and manage a list of users for potential community spotlights.
- Track and organize unanswered posts in a structured format.
- Research and assess community tooling improvements.
- Compare Pigment’s community with other online communities to identify areas for improvement.
- Assist in planning and hosting virtual and in-person community events.
- Help update and document core community processes.
- Collaborate with Marketing, Product, and Customer Experience teams to share insights and feedback.
- Work from within the customer success team to bring value to our global client base.

**Who you are**:
- Currently pursuing or recently completed a degree in Marketing, Media & Communications, Business, or Computer Science.
- Passionate about online communities, customer engagement, and digital content.
- Curious and eager to explore new tools and technologies to enhance the community experience.
- Strong written and verbal English communication skills
- Eager to pick up new skills and technologies
- A strategic thinker who can generate creative ideas for engagement.
- Highly organized with strong attention to detail and the ability to track multiple initiatives.
- Previous experience in marketing, events, or community engagement ideal (internships or university clubs).
- Comfortable working in a fast-paced, cross-functional environment.
- Nice-to-have: Proficient in either data science relevant tooling or creative content tooling (either R, Python, SQL etc OR Figma, Adobe Creative Suite etc)

**How we work**:
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment

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