Artist Support Specialist

il y a 5 jours

Paris, France Believe Temps plein

Company Description

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.

Its 1,900 employees in more than 50 countries aiming at supporting local artists and labels with a unique digital expertise, respect, fairness and transparency.

To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry

Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).

Ready to #setthetone with Believe?

**Job Description**:
As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing **French market**:

- Resolve issues and questions customers have about TuneCore products and services
- Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed
- Product account management
- Provide reporting on customer and product issuesWork with a team on special projects as needed
- Report technical and communication issues in order to better service TuneCore artists
- Perform other duties as assigned by management

**Qualifications**:
Must be native level French and fluent in English.
At least one year of experience working in an office and/or customer service
Strong communications skills: written, verbal, and interpersonalWorking knowledge of Mac and the Microsoft Office Suite
Manage time effectively and prioritize workloadAbility to work well independently, and as part of a team
A basic understanding of the digital music industry is a plus
Experience with Zendesk is a plus

Additional Information

Believe is committed to ensuring equal opportunities in employment, regardless of origin, sex, morals, sexual orientation, gender, age, family status pregnancy, race, political opinions, trade union activities, religious beliefs, physical appearance, family name, place of residence, state of health, or disability.

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