Smb Manager

**Can you help us change the world?**:
Yes, you read that correctly. It sounds grand, but we've got big ideas at Mews. We're transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.

We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

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**About the role**:
As an SMB Manager, you will be responsible for coordinating the Sales Managers team and ensuring their monthly performance goals are met and exceeded. You are expected to fully contribute to the team effort and play an integral part in the smooth running of teams taking the lead when necessary. You will promote a strong sense of urgency for reaching goals and key deliverables and act without being told what to do so, bringing new ideas to the company.

** Your mission, should you choose to accept it**:

- Oversee and manage the day-to-day operations of the SMB Sales Team
- Hold responsibility for the SMB team members monthly and annual quota attainment, driving a hungry, hunter mindset that contributes to the wider Commercial growth goals.
- Train, develop and manage SMB team members to aid in the creation of the next generation of Commercial at Mews.
- Drive and control performance metrics to ensure team members hit required levels of consistency and delivery.
- Respond to all incoming leads, referrals and enquiries in a timely and effective manner.
- Maintain exceptional accuracy, control and hygiene of all activity within the CRM.
- Attend international conferences and events and represent Mews where required.
- Demonstrate commitment to the team to ensure the team achieves its goals, objectives and COM service level agreements (SLA's).
- Adopt the relevant processes, procedures, and policies to ensure a consistently high level of service is adhered to.
- Where necessary, identify short falls in the process and procedures and suggest process improvements and work with the necessary departments to ensure they come to fruition.
- Control the onboarding for additional Team members, ensuring we keep to a defined ramp period.

**️ You'll be a great fit if you bring a few of the below with you**:

- Fluent in French
- Previously worked in Hotel/Hostel Sales or Hospitality Software Sales.
- Higher Education preferably in Finance/Business or Management/Hospitality.
- Preferably a minimum of 5+ years of sales management experience within a proactive role.
- Ability to work in a fast-paced company, guiding an established team to continue to set the standard in response times and in line with Commercial SLA's.
- Customer oriented with a mindset focused on being the voice of the customer internally.
- Highly motivated, structured and organised.
- Ability to take feedback, learn quickly and adapt to new situations.
- A driver of new ideas and suggestions in order to move the company forward.
- Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organisational levels.

**What's in it for you?**:
Did you know that Mews has been voted the Best Place to Work in Hotel Tech for 3 years running? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

- Participation in Company shares program
- Best-in-class Parental Leave Policy. At Mews, the primary caregiver gets 6 months fully paid parental leave, the secondary caregiver gets 2 months fully paid. (No matter your location, can be used during the 1st year of your newborn, covers birthing, adoption and surrogate, applies if you're employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform (pay for things like your Netflix, Spotify or other streaming services, for instance)
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (where every last Wednesday of the month, the whole company enjoys a paid day off to attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events, socials and a legendary annual in-person company gathering called MewsCon (the only con that's actually a pro)

**Who is Mews?**:
We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable