Key Account Manager
il y a 5 jours
France, Île-de-France, Paris
DESCRIPTION
About Zenchef
At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.
At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.
**Your purpose**:
Your role is to support the Key Account Management team in strengthening relationships with strategic clients and ensuring their satisfaction with Zenchef's solutions. By assisting in the preparation of client meetings, implementing loyalty strategies, and addressing client needs, you will play a key part in driving customer success and retention. Your contributions will help optimize the use of our tools, improve client satisfaction, and promote the adoption of new features, ultimately enhancing the value we deliver to our partners in the restaurant industry.
** Your team**:
You will join the Key Account Management team, a dynamic and collaborative group dedicated to building strong relationships with our strategic clients. Working closely with experienced Key Account Managers, you will be part of a supportive environment where teamwork, innovation, and client success are at the heart of everything we do. Together, we aim to empower restaurateurs with the best tools and strategies to grow their businesses while ensuring their satisfaction with Zenchef's solutions.
** What you will do**:
Assist the Key Account Manager (KAM) in managing strategic client portfolios
Prepare client presentations and participate in client meetings
Support client interactions, including meeting preparation and account follow ups
Contribute to the implementation of action plans to enhance client loyalty
Respond to client requests and ensure follow-up on specific inquiries.
Help improve client satisfaction through tools like NPS and product feedback.
Provide training on the Zenchef tool and offer recommendations for its optimal use
Assist in preparing marketing campaigns to promote new features and product improvements.
**REQUIREMENTS**:
**️ What you will bring to the table**:
Currently pursuing a Bac+4/Bac+5 degree in business school, university, or engineering school with a focus on commerce, marketing, management, or business strategy.
Strong commercial and interpersonal skills, with the ability to engage effectively with restaurateurs.
Professional and polished communication skills, both written and verbal.
A customer service mindset, coupled with strong analytical and listening abilities.
Knowledge of the restaurant industry and/or SaaS solutions.
Proficiency in Office tools; familiarity with Salesforce is a plus.
A good command of English.
Enthusiasm for a 6-month internship opportunity.
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